Marisol Ortiz
New York,NY
Summary
Dynamic and detail-oriented professional seeking a receptionist or doctor’s assistant position, eager to leverage exceptional organizational, interpersonal, and communication skills within the medical field. Proven expertise in providing comprehensive administrative support, managing complex calendars, and coordinating executive-level meetings to ensure efficient office operations. Skilled in prioritizing tasks in fast-paced environments while maintaining confidentiality and facilitating seamless communication. Committed to delivering results as a reliable team player, dedicated to enhancing the overall effectiveness of the healthcare team.
Overview
18
18
years of professional experience
Work History
Executive Administrative Assistant
MSJ Maintence LLC.
New York, NY
08.2018 - Current
- Managed executive calendars, scheduling meetings and appointments efficiently.
- Analyzed administrative processes, identifying areas for improvement to optimize workflow effectiveness.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for senior leadership.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Wrote reports, executive summaries and newsletters.
- Prepared and maintained confidential documents, enhancing data security and accessibility.
- Streamlined communication between departments, improving information flow and collaboration.
- Summarized critical insights and action items from meetings to ensure clarity and accountability in communication.
- Coordinated complex executive schedules and managed travel arrangements efficiently.
- Developed and maintained comprehensive filing systems for confidential documents.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
Medical Office Manager / Surgical Coordinator
The New York Center for the Prevention Of Heart Disease
New York, NY
01.2013 - 08.2018
- Schedule and confirm patient’s diagnostic appointments, surgeries and medical consultations, medical billing and coding.
- Compile and record medical charts, reports, and correspondence
- Answer telephones, and direct calls to appropriate staff and assist with inquiries and requests.
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Receive and route messages and documents such as laboratory results to appropriate staff
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Interview patients to complete documents, case history intake and insurance forms
- SURGICAL COORDINATOR JOB DESCRIPTION:
- Ordering surgical supplies among other regular supplies
- Performs administrative duties relevant to surgical operations.
- This includes surgery scheduling, keeping patient records, entering post-surgical data and scheduling surgical equipment. It may also include other administrative duties as needed.
Receptionist
NYU Medical Center
New York, NY
01.2010 - 01.2011
- Responded to clinic needs regarding phone calls and appointments
- Scheduled MRI’s, organized laboratory work, confirmed patient eligibility, and organized prescription pickups
- Utilized eClinical software and remained updated on newest office related computer technology register and process patients
- Verify accuracy and completeness of patient information and insurance documentation
- Handle insurance and authorization verification
- Schedule and coordinate appointments, tests and procedures
- Prepared patient charts, maintained and managed patient database
- Answered and transferred calls, assisted with inquiries and requests
- Managed patient scheduling and facilitated appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
Receptionist
St. Vincent’s Hospital/ The Miller Practice
New York, NY
01.2008 - 01.2010
- Interacted directly with patients to provide assistance in setting appointments
- Handled multiple high volume phone calls
- Generated referrals for practice clinicians and related professionals
- Prepared and updated medical records in a timely manner
- Copied and faxed requests for medical information
- Transferred outdated file materials to inactive storage
- Performed general clerical functions
- Collaborated with healthcare professionals to coordinate patient admissions and discharges effectively.
- Maintained organized records and ensured compliance with confidentiality protocols in handling sensitive information.
- Managed patient scheduling and facilitated appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
Education
High School Diploma -
Youth Action Homes
New York, NY12-1997
Skills
- Computer: Microsoft Word
- Language: Bilingual/ English and Spanish
- Knowledge of office related technology
- Exceptional interpersonal skills and able to work under minimal supervision
- In a fast-paced environment CPR certified
- Spreadsheet creation
- Administrative support
- Executive support
- Office administration
- Phone etiquette
- Strong problem solver
- QuickBooks expert
- Report writing
- Microsoft office
- Reliable and responsible
- Schedule & calendar planning
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Executive Administrative Assistant
MSJ Maintence LLC.
08.2018 - Current
Medical Office Manager / Surgical Coordinator
The New York Center for the Prevention Of Heart Disease
01.2013 - 08.2018
Receptionist
NYU Medical Center
01.2010 - 01.2011
Receptionist
St. Vincent’s Hospital/ The Miller Practice
01.2008 - 01.2010
High School Diploma -
Youth Action Homes