Marisol Pacheco
Hazel Park,MI
Summary
Proven leader in quality assurance and retail management, notably at Ground Effects Ltd, where I enhanced product quality and customer satisfaction through strategic planning and rigorous testing protocols. Skilled in documentation management and team leadership, My approach has consistently improved operational efficiency and fostered positive workplace cultures. Demonstrated excellence in customer service and staff development, driving significant improvements in both areas. Authoritative Quality Assurance Coordinator with 2 years improving production outcomes and evangelizing for customer rights. Proven provider of actionable business intelligence and practical enhancement plans. Committed to discovering and eliminating weaknesses in manufacturing and development efforts. Perceptive Quality Coordinator with 2 years of experience reviewing and optimizing systems and processes. Observes and collaborates with main workforce to understand and streamline standard operating procedures. Innovative in increasing productivity and eliminating waste.
Overview
12
12
years of professional experience
Work History
Quality Assurance Coordinator
Ground Effects Ltd
12.2021 - Current
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved product quality by implementing rigorous testing processes and protocols.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Optimized resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
Cashier/ Store Manager
Rhumba Girl Liquor Store
09.2014 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
- Negotiated favorable terms with retail partners, securing prime shelf space and display allocations for products.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Store Manager
Dairy Queen Store
12.2012 - 06.2013
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
GED -
Estudios Libres Asociados
Ponce, PR05.1988
Skills
- Quality Management Systems
- Strategic Planning
- Material Specifications
- Documentation Management
- Customer Focus
- Change Control Procedures
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Store Opening and Closing
- Time Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
Additional Information
- Bilingual in English and Spanish
- POS systems operations
- Merchandising
- Customer Relations
- Shift check Lists
- Perfect Attendance
- Employee Training
- Inventory Control
- Positive Outlook
- Team Leader
- Flexible Schedule
- Reliable and Dependable
- Dedicated Team Player and excellent customer services
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leavePersonal development programsStock Options / Equity / Profit SharingTeam Building / Company RetreatsInterests
Travel, listen to music
Timeline
Quality Assurance Coordinator
Ground Effects Ltd
12.2021 - Current
Cashier/ Store Manager
Rhumba Girl Liquor Store
09.2014 - 10.2019
Assistant Store Manager
Dairy Queen Store
12.2012 - 06.2013
GED -
Estudios Libres Asociados
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