MARISOL PALOMINO
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
8
8
years of professional experience
Work History
EJECUTIVO BANCA TRANSACCIONAL BEI
Banco Santander Mexico
Hermosillo, Sonora
09.2016 - 04.2023
- Promoted and sold banking products and financial services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Conducted market research and analysis to identify potential business opportunities.
- Analyzed customer data to identify potential cross-selling opportunities for additional bank products and services.
- Actively participated in monthly sales meetings to discuss strategies for increasing sales volume.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Helped customers understand and use mobile applications and online banking.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
EJECUTIVO JR BEI
Banco Santander Mexico
Hermosillo, Sonora
02.2015 - 08.2016
- Provided customer service by responding to emails and phone calls in a timely manner.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Supported branch managers in various administrative tasks such as filing paperwork.
- Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Assisted bankers with past due reports, compliance exceptions and contacting customers about account concerns.
- Developed and maintained strong relationships with customers by providing excellent customer service.
Client Service Representative
Gatestone & Co
Hermosillo, Sonora
11.2014 - 01.2015
- Verified accuracy of data entered into company systems.
- Managed client accounts by providing accurate data entry services.
- Performed administrative tasks such as filing documents and responding to emails.
- Prepare statements, directs requests, settlement offers and back up requests for assigned clients.
Education
BBA - Business Administration
UNIVERSIDAD DEL VALLE DE MEXICO
HERMOSILLO,SONORA04-2013
BBA - Business Administration And Management
Walden University
Minneapolis, MN04-2013
Skills
- Customer Relations
- Strategy Development
- Customer Retention
- Bilingual in Spanish
- MS Office proficient
- Administrative Skills
- Multitasking
- Team Collaboration
- Qualified in commercial servicing
- Product Promotion
- Problem-solving aptitude
Languages
Spanish
Full Professional
Timeline
EJECUTIVO BANCA TRANSACCIONAL BEI
Banco Santander Mexico
09.2016 - 04.2023
EJECUTIVO JR BEI
Banco Santander Mexico
02.2015 - 08.2016
Client Service Representative
Gatestone & Co
11.2014 - 01.2015
BBA - Business Administration
UNIVERSIDAD DEL VALLE DE MEXICO
BBA - Business Administration And Management
Walden University
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