Marisol Peguero
Yonkers,N.Y.
Summary
Customer focused and dedicated with over 20 years of experience maintaining seamless day to day business operations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Decisive planner with great communication and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Administrative Sales/Customer Service Manager
Hydro Cleaning Systems
New Rochelle, NY
10.2004 - Current
- Prepare all documents for ordering parts, supplies, and equipment and maintain records of all orders placed, received, and shipped
- Organize and monitor inventory levels of parts and supplies for maximum inventory turns
- Read/interpret diagrams to assess plans for parts needed and provide technical advice on the selection of replacement parts
- Responsible for intake units and delegating work orders to staff
- Inspect returned parts for damage before restocking shelves
- Prepare quotes RFQ
- Coordinate shipping and delivery schedules for incoming orders of all parts (repair or stock)
- Communicate repair strategies with customers quickly and efficiently and Schedule/follow-up with customers (Entire Tri-State)
- Provide accurate monthly billing/statements to customers & ensure accuracy in order processing and invoicing procedures
- Ensure all customer information is current and updated
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service related to part availability or quality issues
- Complete day-to-day administrative duties accurately and efficiently
- Point person while President & VP are out of office
Parts Manager/Head Administrative Office Manager
Gundelach Equipment
New Rochelle, NY
01.2009 - Current
- Quickly and efficiently order supplies, parts and new equipment as needed
- Manage inventory levels of parts necessary for servicing customers' needs and recording overages, shortages, or damaged items
- Register machine with manufacture model and serial # for warranty purposes
- Responsible for intake units/work orders and recording/posting parts issued to proper repair orders
- Setup orders for daily shipment, delivery or pick-up and follow up with customers accordingly
- Write/edit communications and instructional documents
- Create written estimates/provide price quotes and obtain customer consent to proceed
- Review customer billing statements for accuracy prior to release
- Assist customers with making payments or establishing payment plans to bring accounts current
- Maintain accurate records/order entry of customer information and basic bookkeeping
- Maintain knowledge of company products and services to promptly resolve customer complaints and concerns
- Complete thorough opening, closing and shift change functions to maintain operational standards each day
- Deliver friendly and knowledgeable resolve in a timely manner for routine questions and service complaints
- Review potential pricing/costs from various vendors and determine the most cost effective option
- Complete day to day administrative duties as assigned & prioritize tasks if needed
Education
Pace University
01.2003
Skills
- Microsoft Office/Word/Quick Books
- Mastered Point of Sales (POS) computer system 'Softtek & Lizzy'
- High energy, responsible, efficient, focused and organized
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Parts Manager/Head Administrative Office Manager
Gundelach Equipment
01.2009 - Current
Administrative Sales/Customer Service Manager
Hydro Cleaning Systems
10.2004 - Current
Pace University
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