Marisol Perez
San Antonio,TX
Summary
Versatile and service driven professional with experience in recruiting, customer support, sales, and procurement coordination for large organizations. Known for building strong relationships, supporting teams, and creating positive experiences for candidates, clients, and colleagues. Skilled in managing high volume workloads while staying organized, communicative, and service-oriented. Valued for being dependable, adaptable, and solution oriented in fast paced environments. Seeking a role that emphasizes collaboration, and meaningful impact in recruiting, customer service or procurement support.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Specialist
Advantage Solutions
05.2022 - 07.2025
- Delivered a positive candidate experience through clear, consistent communication and personalized support throughout the recruitment process
- Built strong pipelines by proactively sourcing, following up, and nurturing candidate relationships to meet evolving hiring needs
- Collaborated with hiring managers to align recruitment strategies with role expectations and ideal candidate profiles
- Facilitated employee redeployment during company restructuring, helping team members transition smoothly into new roles
- Demonstrated adaptability while supporting recruitment across diverse industries including retail operations, customer service, and experiential marketing
- Conducted high-volume screening and interviews, assessing both qualifications and culture fit for frontline and client-facing roles
- Executed large-scale outreach campaigns via email, phone, and text to schedule interviews and maintain steady applicant flow
- Managed multiple active requisitions simultaneously, consistently meeting hiring goals in fast-paced environments
- Analyzed recruitment data to identify bottlenecks and applied strategic adjustments to improve efficiency and outcomes
- Navigated multiple systems and tools in tandem to keep recruiting operations organized, timely, and audit-ready
- Ensured compliance with hiring regulations by maintaining accurate documentation throughout the recruitment cycle
Contact Center Representative
All Web Leads Call Center
02.2023 - 04.2024
- Managed high-volume inbound and outbound calls, assisting consumers seeking insurance rate comparisons and ensuring timely, accurate responses to inquiries.
- Asked qualifying questions to align customers with the most suitable licensed insurance agents, consistently meeting and exceeding daily, weekly, and quarterly performance goals.
- Utilized CRM systems to document all customer interactions, track requests, and support efficient follow-up, while navigating multiple software platforms simultaneously.
- Conducted follow-up calls to assess customer satisfaction, address unresolved needs, and reconnect clients with appropriate agents as necessary.
- Developed strong knowledge of product offerings and insurance services to provide accurate information and personalized support.
- Trained new representatives on call protocols, service best practices, and system navigation to enhance team performance and service delivery.
Requisition Manager & Procurement Agent
Accenture (Contract)
06.2019 - 08.2022
- Delivered high-volume support to enterprise-level clients—including Bank of America, AIG, Lockheed Martin, Boeing, and the State of Texas—by managing requisition workflows, coordinating onboarding, and ensuring consistent, client-centered service delivery.
- Oversaw the full requisition lifecycle, from intake meetings and drafting job postings to managing approvals, setting rates, and maintaining accurate records across systems.
- Acted as a liaison between senior managers, vendors, and candidates—serving as a reliable point of contact for escalations, status updates, and communication throughout the hiring and onboarding process.
- Managed high-volume email communication to support hiring managers, vendors, and internal teams—providing timely updates on requisition changes, candidate progress, and compliance-related questions.
- Coordinated interview logistics and onboarding tasks across multiple departments and platforms, ensuring a smooth experience for all stakeholders in fast-paced environments.
- Reviewed vendor-submitted resumes for alignment with requisition needs, ensuring clarity, consistency, and adherence to client expectations.
- Used platforms like Workday and Beeline to maintain accurate tracking of requisitions and candidate progress, supporting audit readiness and workflow efficiency.
- Supported purchase order creation and updates to ensure requisitions aligned with negotiated terms and internal policies.
- Maintained strong multitasking and attention to detail while navigating multiple tools and systems, consistently delivering high-quality service under pressure.
Sales Consultant, Interior Design
Living Spaces
03.2017 - 05.2019
- Planned and hosted in-store design events to educate customers on home décor trends and styling techniques, providing personalized guidance to enhance their shopping experience and drive sales.
- Developed customized interior design solutions tailored to customer preferences and lifestyle needs.
- Collaborated with clients to understand their vision and translate it into effective design concepts.
- Presented design proposals utilizing advanced design software and 3D modeling tools.
- Conducted market research to identify emerging trends and incorporate them into client projects.
- Analyzed project budgets, ensuring cost-effective solutions without compromising quality or aesthetics.
- Provided expert advice on color schemes, fabrics, finishes, lighting arrangements, artwork selections, and accessory placements for a cohesive look throughout each space.
- Boosted sales revenue by identifying opportunities for upselling additional products and services during consultations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recognized for generating $1.2 million in annual revenue through high-impact sales performance; consistently ranked among top performers and exceeded sales targets.
Education
Bachelor's Degree -
Sanford Brown College
San Antonio, TX05.2018
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- High volume & Full cycle recruiting
- Administrative support
- Time management
- Team collaboration
- Candidate experience
- Call center experience
- Conflict resolution
- De-escalation techniques
- Quality control
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsCompany CultureQuote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Contact Center Representative
All Web Leads Call Center
02.2023 - 04.2024
Talent Acquisition Specialist
Advantage Solutions
05.2022 - 07.2025
Requisition Manager & Procurement Agent
Accenture (Contract)
06.2019 - 08.2022
Sales Consultant, Interior Design
Living Spaces
03.2017 - 05.2019
Bachelor's Degree -
Sanford Brown College
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