Marisol Pineda
Pasadena,CA
Summary
Forward-thinking team player skilled at operating departments efficiently to meet their goals. Proactive and hardworking individual focused on continuous operational improvement. A passionate job seeker excited to make a positive impact in the community and eager to secure the Operations Administrator position. Ready to help the team achieve company goals.
Overview
22
22
years of professional experience
Work History
Legal Assistant
Benjamin Law Firm
01.2022 - Current
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Conducted background investigations on the defendant.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Organized documents to manage paper and electronic filing systems of clients.
- Communicated pertinent information to clients via phone, email, and mail.
Customer Service Manager
Wolfcom Enterprises
03.2020 - 01.2022
- Provided primary customer support to internal and external clients.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Case Manager
The Law Firm Of Donald Karpel
01.2014 - 01.2020
- Case Manager for personal injury attorney with 150 caseload.
- Conferred with clients and other involved parties to gather and track case information.
- Maintained high standards of customer service by building relationships with clients.
- Investigated and processed claims swiftly to keep customers satisfied.
- Kept accurate log of requests for medical information and records.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Maintained computer and physical filing systems.
Outreach Coordinator
Stray Cat Alliance - Building A No Kill Nation, One Stray At A Time
06.2012 - 01.2014
- Created and implemented print and digital public awareness campaigns to increase awareness of spay & neuter for cats.
- Scheduled regular outreach exhibitions and educated organization volunteers on presentations.
- Executed strategies to generate qualified leads through outreach events calls to professional referral sources.
- Conducted community workshops to promote different programs and educate the public on available services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Oversaw the adoption events and kept accurate records to show the progress we made through our outreach programs.
Supply Technician
Army National Gaurd
02.2002 - 02.2010
- Organized material distribution and transportation logistics in accordance with executive direction.
- Created and maintained records, which included stock lists, inventory and material counts.
- Supervised personnel in supply, services, materials management and logistical operations.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to command.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
Education
Associate of Arts - Business Management
Pasadena City College
Pasadena, CA06.2012
Skills
- Customer Support
- Inventory Oversight
- Strong Verbal and Written Communication
- Customer Engagement
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Benjamin Law Firm
01.2022 - Current
Customer Service Manager
Wolfcom Enterprises
03.2020 - 01.2022
Case Manager
The Law Firm Of Donald Karpel
01.2014 - 01.2020
Outreach Coordinator
Stray Cat Alliance - Building A No Kill Nation, One Stray At A Time
06.2012 - 01.2014
Supply Technician
Army National Gaurd
02.2002 - 02.2010
Associate of Arts - Business Management
Pasadena City College
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