Marisol Quinones
Deltona,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Innovative and goal-oriented Management professional and dedicated team player skilled at mediation and conflict resolution. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Guest Service Coordinator
American Cruise Lines
Guillford, CT
03.2021 - 11.2021
- Confirmed arrival's and departure times for guests. Responsible for pier check in procedure's and ensured that the guests first impression on arrival is a positive one
- Booked appointments, accepted payments and answered guest questions.
- Tracked daily services, excursions, event services to ensured guests are receiving priority services throughout the remainder of their cruise
- Prepared all paperwork required for the ship's clearance in ports
- Handled guest comment cards on board and ensured that all comment cards are read, sorted and distributed to the departments heads for follow-up
- Arranged transportation to and from local airport and transit centers for guests
- Prepared sign-in sheets, name tags and other documents for events
- Double-checked room assignments to support accuracy and specialized customer service
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
Store Manager
7-eleven
Sanford, FL
01.2020 - 02.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Developed strong vendor relations checked them in/out
- Coached, recruited, trained sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured product mix and inventory levels are properly maintained to increase sales and control inventory
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Reconciled daily sales transactions to balance and log day-to-day revenue
Assistant Manager
Family Dollar
Deland, FL
02.2018 - 01.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored stock movement, markdowns, promotions, price change, rotated merchandise and displayed new products in store
- Greeted and assisted customers in a positive, approachable manner, answered questions and resolved all customers inquires, concerns, and complaint's
- Traveled to others Family Dollar stores to restore and model stores
Night Shift Supervisor
Wawa
Malabar, Florida
01.2016 - 03.2019
- Observed each team member to carry out duties and provided constructive criticism.
- Trained, motivated, and coached staff members to perform inventory management, customer service and maintenance.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Followed Wawa's Crisis Management procedure's
- Enforced Wawa's cash handling, accountability processes and performed manager functions on register
- Administrative check in/out of external vendors accordingly to Corporate procedure's
Education
Some College (No Degree) - Business Administration
Grantham University
Lenexa, KSHigh School Diploma -
East Side High School
Newark, NJ06.1988
Skills
- Team Leadership
- Accurate Money Handling
- Store Management
- Meticulously detail-oriented
- Dependable and Reliable
- Decision making skills
- Effective Leader
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Focus and Follow-Through
- Inventory Control
- Store Organization
- Complaint Resolution
Languages
Spanish
Full Professional
Timeline
Guest Service Coordinator
American Cruise Lines
03.2021 - 11.2021
Store Manager
7-eleven
01.2020 - 02.2021
Assistant Manager
Family Dollar
02.2018 - 01.2020
Night Shift Supervisor
Wawa
01.2016 - 03.2019
Some College (No Degree) - Business Administration
Grantham University
High School Diploma -
East Side High School
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