Marisol Quinones
706-617-7451
Columbus,GA
Summary
Dynamic professional with extensive experience in customer service and office management at Columbus Specialty Hospital. Proven ability to enhance client satisfaction through effective communication and efficient call handling. Skilled in document management and adept at fostering positive relationships, contributing to a collaborative work environment. Committed to maintaining high standards of organization and professionalism.
Overview
2021
2021
years of professional experience
Work History
Receptionist Administrator
Columbus Specialty Hospital
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Improved client satisfaction with timely and accurate information provision.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Improved data management practices, safeguarding confidential information more effectively.
Assistant Manager
Morrison Food Service
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cashier Team Lead
Chevron
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Restocked and organized merchandise in front lanes.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Dispatcher
Phenix City Police Department
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Generated reports to track deliveries and maintain proper records and documentation.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Machine Operator
Panasonic Energy-Lithium Division
12.2013 - 09.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Collaborated with team members to optimize production processes and improve overall performance.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Complied with company and OSHA safety rules and regulations.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
- Enhanced machine longevity with proactive maintenance and timely replacement of worn parts.
- Achieved record-breaking production levels, meticulously orchestrating machine schedules and workflows.
- Streamlined assembly line operations, resulting in smoother workflow.
Education
Carver High School
Columbus, GA05.1997
Skills
Office equipment maintenance
Timeline
Machine Operator
Panasonic Energy-Lithium Division
12.2013 - 09.2020
Receptionist Administrator
Columbus Specialty Hospital
Assistant Manager
Morrison Food Service
Cashier Team Lead
Chevron
Dispatcher
Phenix City Police Department
Carver High School
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