Marisol Quintero
..................................
Woodland,CA
Summary
Knowledgeable and dedicated professional with extensive experience in Administration, Recruiting, Accounting and the Human Resource industry.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Customer Sales and Service Expert
IBM Cloud Object Storage
Remote - Work From Home
03.2022 - 10.2022
- 6-month project ending on 10/28/2022
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Handled calls promptly and with courteous professionalism.
- Develop training materials and procedures, or train users in proper use of hardware or software.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Translated meeting between MEXICO and U.S Clients.
Client Support Specialist/Recruiter
Aerotek
Alameda / Remote, CA
01.2018 - 07.2021
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Onboarded new hires and set up training.
- Maintained payroll information by calculating, collecting and entering data.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using SAP Fieldglass and PeopleSoft.
- Interviewed candidates using different interview methods and approaches.
- Coordinated flights, ground transportation and hotel accommodations.
- Scored in top 10 % of employees for successful sourcing.
Client Relations Specialist
System Pavers
Union City, CA
10.2015 - 12.2017
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Logged call information and solutions provided into internal database.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Entered orders into SAP computer database system.
- Assisted with coordination and hosting of company events.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Scanned documents and saved in database to keep records of essential organizational information.
Dispatcher
First Class Signing Service
Pleasanton, CA
03.2015 - 10.2015
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Checked documents and identifying credentials for all parties.
- Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Looked for signs of fraud or coercion and refused notarization.
- Maintained updated and detailed records of calls in physical and electronic database.
Customer Service Representative/Customer Service Manager
California Pet Pharmacy
Hayward, CA
07.2011 - 03.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored customer service operations to assess agent performance and provide feedback.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Answered owner animal health questions and advised on best care practices.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Arts - Communication Studies
Chabot College
Hayward, CA 08.2012 - 06.2015
High School Diploma -
Mt. Eden High School
Hayward, CA 08.2007 - 06.2011
Skills
Fluent in Spanish
Knowledgeable in SAP Fieldglass, PeopleSoft & Oracle Systems
CRM
Staff Management
Project Management
Operations management
Administrative support
Account management
Benefits and payroll coordination
ADP
Client relationship management
Full cycle recruiting
MS Office
Social media marketing
Network security systems
Timeline
Customer Sales and Service Expert
IBM Cloud Object Storage
03.2022 - 10.2022
Client Support Specialist/Recruiter
Aerotek
01.2018 - 07.2021
Client Relations Specialist
System Pavers
10.2015 - 12.2017
Dispatcher
First Class Signing Service
03.2015 - 10.2015
Associate of Arts - Communication Studies
Chabot College
08.2012 - 06.2015
Customer Service Representative/Customer Service Manager
California Pet Pharmacy
07.2011 - 03.2015
High School Diploma -
Mt. Eden High School
08.2007 - 06.2011