Marisol Quintero
..................................
Woodland,CA
Summary
Knowledgeable and dedicated professional with extensive experience in Administration, Recruiting, Accounting and the Human Resource industry.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Customer Sales and Service Expert
IBM Cloud Object Storage
Remote - Work From Home
03.2022 - 10.2022
- 6-month project ending on 10/28/2022
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Handled calls promptly and with courteous professionalism.
- Develop training materials and procedures, or train users in proper use of hardware or software.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Translated meeting between MEXICO and U.S Clients.
Client Support Specialist/Recruiter
Aerotek
Alameda / Remote, CA
01.2018 - 07.2021
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Onboarded new hires and set up training.
- Maintained payroll information by calculating, collecting and entering data.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using SAP Fieldglass and PeopleSoft.
- Interviewed candidates using different interview methods and approaches.
- Coordinated flights, ground transportation and hotel accommodations.
- Scored in top 10 % of employees for successful sourcing.
Client Relations Specialist
System Pavers
Union City, CA
10.2015 - 12.2017
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Logged call information and solutions provided into internal database.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Entered orders into SAP computer database system.
- Assisted with coordination and hosting of company events.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Scanned documents and saved in database to keep records of essential organizational information.
Dispatcher
First Class Signing Service
Pleasanton, CA
03.2015 - 10.2015
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Checked documents and identifying credentials for all parties.
- Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Looked for signs of fraud or coercion and refused notarization.
- Maintained updated and detailed records of calls in physical and electronic database.
Customer Service Representative/Customer Service Manager
California Pet Pharmacy
Hayward, CA
07.2011 - 03.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored customer service operations to assess agent performance and provide feedback.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Answered owner animal health questions and advised on best care practices.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Arts - Communication Studies
Chabot College
Hayward, CA 08.2012 - 06.2015
High School Diploma -
Mt. Eden High School
Hayward, CA 08.2007 - 06.2011
Skills
Fluent in Spanish
Timeline
Customer Sales and Service Expert
IBM Cloud Object Storage
03.2022 - 10.2022
Client Support Specialist/Recruiter
Aerotek
01.2018 - 07.2021
Client Relations Specialist
System Pavers
10.2015 - 12.2017
Dispatcher
First Class Signing Service
03.2015 - 10.2015
Associate of Arts - Communication Studies
Chabot College
08.2012 - 06.2015
Customer Service Representative/Customer Service Manager
California Pet Pharmacy
07.2011 - 03.2015
High School Diploma -
Mt. Eden High School
08.2007 - 06.2011
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