Marisol Ramirez

Finance & Billing:

• Led the invoice and billing department, responsible for creating and managing financial statements using JDE Oracle.
• Oversaw check reconciliation and ensured accuracy in financial transactions.
• Maintained up-to-date records of large project accounts, ensuring their current status.
• Conducted efficient data entry to support financial operations.

Logistics:

• Played a key role in managing logistics operations, including coordinating shipments
• Monitored inbound and outbound shipments, ensuring timely delivery and return.
• Liaised with buyers as necessary to address shipment-related inquiries or issues.
• Organized data inputs and consistently met weekly report goals.
• Assisted with various tasks, including packing, to support efficient operations

• Delivered exceptional customer experiences to all inbound calls, effectively managing challenging situations with professionalism and empathy.
• Handled card-related issues including unlocking, verifying transactions, re-issuing cards, and processing claims.
• Utilized multiple systems to verify transactions and resolve customer inquiries efficiently.
• Maintained detailed documentation of all calls, ensuring accuracy and completeness within a strict three-minute timeframe.

• Coordinated with hotels to obtain support documentation for employee stays and ensured receipt of credit card authorizations.
• Conducted verification calls to confirm the reception of credit card authorizations and resolve any discrepancies.
• Managed office duties including filing, receptionist tasks, and payroll coverage during absences.