MARISOL RAMIREZ ALMANZA
PERRIS,USA
Summary
Outstanding interpersonal communications with 7 years of experience in fast paced environments. Results-driven professional providing customers with tailored solutions to meet needs. Successfully establish relationships with customers while maintaining a professional appearance and demeanor.
Overview
9
9
years of professional experience
Work History
Sales/Customer Service Representative
JIA INSURANCE AGENCY
Murrieta, CA
04.2024 - 08.2025
- Develop insurance quotes, make sales presentations, and close sales.
- Market insurance products to existing/potential customers via telephone, letters and personal contact.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Supply management team with reports on customer needs or interests, potential new products, or services, and competitive activities.
Pete Peterson Agency
STATE FARM INSURANCE
Perris, CA
01.2017 - 12.2023
- Respond to inquiries regarding insurance, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services (30 cold calls per day).
- Responsible for all incoming calls and clearing daily voicemails on timely manner. (60-80 incoming calls a day).
- Use a customer-focused, needs-based review process to educate clients about insurance options (Property and Casualty Licensed, Life and Health Licensed).
- Work closely with billing department, underwriting, and corporate office to further assist clients with questions or concerns.
- Maintain the cleanliness and sanitation of the front office area and waiting area.
- Contact Pete Peterson, Mobile Phone#: (951) 616-9316
Audio Engineer
MILLENNIAL SOUND MUSIC STUDIO
Riverside, CA
01.2020 - 10.2023
- Maintain and troubleshoot audio equipment in fast paced environments.
- Hardwood Management: Operate hardware systems and handle studio equipment such as High Speed Computers, Studio Monitors, Audio Interface, Microphones, and MIDI Controllers.
- Communicate and Conduct tasks alongside professionals to collaborate on projects effectively.
- Set up equipment for live shows, recordings and rehearsals.
- Record, Mix and Master sounds before deadline.
- Engineer Daze, Contact Daze: Mobile Phone#: (951) 234-7200
Education
GED - undefined
Rancho Verde High School
01.2015
Skills
- Telephone Etiquette
- Computer Literate: Consistently operate computers and softwares such as Word, Excel, Powerpoint, OneDrive, Outlook, Skype 50 WPM
- Team-oriented: Cooperative and collaborative; Work well with others
- Communicate effectively with others via phone, email, and in person to provide exceptional customer service
- Bilingual (English & Spanish)
Timeline
Sales/Customer Service Representative
JIA INSURANCE AGENCY
04.2024 - 08.2025
Audio Engineer
MILLENNIAL SOUND MUSIC STUDIO
01.2020 - 10.2023
Pete Peterson Agency
STATE FARM INSURANCE
01.2017 - 12.2023
GED - undefined
Rancho Verde High School