MARISOL RAMIREZ ALMANZA
PERRIS,USA
Summary
Outstanding interpersonal communications with 7 years of experience in fast paced environments. Results-driven professional providing customers with tailored solutions to meet needs. Successfully establish relationships with customers while maintaining a professional appearance and demeanor.
Overview
9
9
years of professional experience
Work History
Sales/Customer Service Representative
JIA INSURANCE AGENCY
04.2024 - 08.2025
- Develop insurance quotes, make sales presentations, and close sales.
- Market insurance products to existing/potential customers via telephone, letters and personal contact.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Supply management team with reports on customer needs or interests, potential new products, or services, and competitive activities.
Pete Peterson Agency
STATE FARM INSURANCE
01.2017 - 12.2023
- Respond to inquiries regarding insurance, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services (30 cold calls per day).
- Responsible for all incoming calls and clearing daily voicemails on timely manner. (60-80 incoming calls a day).
- Use a customer-focused, needs-based review process to educate clients about insurance options (Property and Casualty Licensed, Life and Health Licensed).
- Work closely with billing department, underwriting, and corporate office to further assist clients with questions or concerns.
- Maintain the cleanliness and sanitation of the front office area and waiting area.
- Contact Pete Peterson, Mobile Phone#: (951) 616-9316
Audio Engineer
MILLENNIAL SOUND MUSIC STUDIO
01.2020 - 10.2023
- Maintain and troubleshoot audio equipment in fast paced environments.
- Hardwood Management: Operate hardware systems and handle studio equipment such as High Speed Computers, Studio Monitors, Audio Interface, Microphones, and MIDI Controllers.
- Communicate and Conduct tasks alongside professionals to collaborate on projects effectively.
- Set up equipment for live shows, recordings and rehearsals.
- Record, Mix and Master sounds before deadline.
- Engineer Daze, Contact Daze: Mobile Phone#: (951) 234-7200
Education
GED - undefined
Rancho Verde High School
01.2015
Skills
- Telephone Etiquette
- Computer Literate: Consistently operate computers and softwares such as Word, Excel, Powerpoint, OneDrive, Outlook, Skype 50 WPM
- Team-oriented: Cooperative and collaborative; Work well with others
- Communicate effectively with others via phone, email, and in person to provide exceptional customer service
- Bilingual (English & Spanish)
Timeline
Sales/Customer Service Representative
JIA INSURANCE AGENCY
04.2024 - 08.2025
Audio Engineer
MILLENNIAL SOUND MUSIC STUDIO
01.2020 - 10.2023
Pete Peterson Agency
STATE FARM INSURANCE
01.2017 - 12.2023
GED - undefined
Rancho Verde High School
Similar Profiles
Weelim NgWeelim Ng
Chef at JIA JIA LE CUISINE F & B PTE. LTD.Chef at JIA JIA LE CUISINE F & B PTE. LTD.
Ninda FahiraNinda Fahira
AI Voice Over at Jia JiaAI Voice Over at Jia Jia
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Rylan DavisRylan Davis
Security Guard Supervisor at Lake Elsinore CasinoSecurity Guard Supervisor at Lake Elsinore Casino
Angel AvilesAngel Aviles
Store Manager at Warehouse Shoe SaleStore Manager at Warehouse Shoe Sale