Marisol Real
Lowell,MA
Summary
Experienced in customer service and transaction management, leveraging exceptional interpersonal skills to ensure utmost customer satisfaction. Eager to expand skill set and make valuable contributions to team accomplishments, actively seeking opportunities for growth and learning. Possesses a strong aptitude for administrative tasks, adept relationship-building abilities, and effective problem-solving skills, well-equipped to excel in any professional setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
School Bus Driver
NRT, Bus.Inc
12.2022 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assistant Manager, Bartender, Server and Host
Bonchon Restaurant
04.2018 - 06.2023
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
GED -
Advance Central College
Puerto Rico01-2009
Skills
- Clear Communication Skills
- Relationship Building
- Effective Problem Resolution
- Effective Multitasking
- Customer Engagement
- Emotional Awareness
- Cash Management
- Meticulous Attention To Detail
- Effective Time Management
- Resilient Adaptation Skills
- Effective Delegation
- Safety-Oriented
Languages
Spanish
Native or Bilingual
Certification
- First Aid / CPR Certification
- ServSafe Alcohol
Timeline
School Bus Driver
NRT, Bus.Inc
12.2022 - Current
Assistant Manager, Bartender, Server and Host
Bonchon Restaurant
04.2018 - 06.2023
GED -
Advance Central College
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