Marisol Reyes
NORCROSS,GA
Summary
Proven leader and efficient problem-solver, I enhanced operational efficiency and customer satisfaction at DDS by leveraging strong time management and customer service skills. Trained teams, ensuring safety and quality standards at The Painting Pros, demonstrating exceptional organizational abilities and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Driver Examiner and Clerk
DDS
08.2017 - 03.2021
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
Customer Service Cashier
Universal Express
02.2014 - 04.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Foreman
The Painting Pros
10.2012 - 02.2014
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Reviewed project details to specify correct materials and equipment for job sites.
Foreman
April Painting
01.2009 - 02.2012
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
Customer Service Cashier
PLS Check Cashing
08.2007 - 08.2008
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
GED -
North Shore Senior High School
Houston, TX09.2009
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver Examiner and Clerk
DDS
08.2017 - 03.2021
Customer Service Cashier
Universal Express
02.2014 - 04.2017
Foreman
The Painting Pros
10.2012 - 02.2014
Foreman
April Painting
01.2009 - 02.2012
Customer Service Cashier
PLS Check Cashing
08.2007 - 08.2008
GED -
North Shore Senior High School
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