Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARISOL RIVERA

Holcomb,KS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Insurance Follow-Up Representative

St Catherine Hospital
05.2010 - Current
  • Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
  • Enhanced customer satisfaction by providing timely and accurate updates on the status of insurance claims.
  • Streamlined processing times for insurance claims by collaborating with billing departments to ensure proper documentation and coding practices were followed.
  • Increased efficiency in resolving complex cases by maintaining strong relationships with insurance providers, facilitating clear communication and prompt issue resolution.

Education

High School Diploma -

Del Rio High School
Del Rio, TX
05.1988

Skills

  • Policy Interpretation
  • Data Entry Proficiency
  • Insurance Verification
  • HIPAA Compliance
  • Medical Billing Knowledge
  • Problem Resolution
  • Effective Communication
  • Active Listening
  • Empathy and Compassion
  • Customer Service Excellence

Languages

Spanish
Full Professional

Timeline

Insurance Follow-Up Representative

St Catherine Hospital
05.2010 - Current

High School Diploma -

Del Rio High School

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MARISOL RIVERA