Marisol Rivera
Brooklyn
Summary
Office administrator with extensive experience at FedEx Ground, specializing in data analysis and safety inspections. Led initiatives that decreased incidents and improved client satisfaction through effective dispute resolution. Skilled in operations management and enhancing team performance, contributing to strategic improvements across various functions.
Overview
9
9
years of professional experience
Work History
Office administrator
FedEx Ground
04.2019 - Current
- Managed data entry and enter station invoices
- dealing with vendors on a daily basis
- Conducted safety inspections and meetings to uphold workplace safety standards.
- Resolved customer disputes and delivery issues, enhancing satisfaction and client retention.
- Generated and analyzed daily service reports to inform strategic decisions.
- Conduct mock inspections on trucks.
- Enter business discussions into the system.
- Work on CEBS daily
- Customer complaints
- Oversaw APS reporting to drive performance improvements across operations.
- Spearheaded safety initiatives through organized meetings, significantly reducing incidents.
- Implemented effective solutions for customer dispute resolution, strengthening client relationships.
Manager
Home Depot
01.2017 - 03.2019
- Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations
- Clean or prepare home sites to eliminate possible hazards
- Supported back office hiring and employment processes
- Managed performance of team members conducted performance appraisals, and recommended promotions
- Analyzed metrics and presented data-driven recommendations to senior leadership
- Payroll for over 20 employee
Education
Bachelor of Administration - business
ASA College
Brooklyn, NY06.2003
Skills
- Data entry and analysis
- Document management
- Safety inspections
- Operations management
- Office management
- Termination processes
- Dispatch coordination
- Inspection oversight
- Safety meeting facilitation
- Hazard identification and elimination
- Presentation skills
Languages
Spanish
Timeline
Office administrator
FedEx Ground
04.2019 - Current
Manager
Home Depot
01.2017 - 03.2019
Bachelor of Administration - business
ASA College