Marisol Rodriguez
Phoenix,AZ
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Highly experienced in fast-paced environments and adaptable to last-minute changes. I thrive under pressure and consistently earn high marks for work quality and speed. Being a Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
3
3
years of professional experience
Work History
Housekeeping Manager
Chateau Luxe
09.2019 - 09.2021
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Placed orders for housekeeping supplies and guest toiletries.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 8 housekeepers.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored staff performance and provided feedback to drive productivity.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the Venue.
Lead Line Cook, Catering, Cashier
Cafe Rio
09.2018 - 09.2019
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Increased customer satisfaction rates by promptly addressing concerns and providing solutions to any issues that arose during service.
- Trained and assisted new kitchen staff members.
- Provided excellent service even under high-pressure situations, maintaining professionalism throughout busy events.
- Bolstered overall event success by actively participating in pre-and post-event meetings to ensure clear communication of objectives, expectations, and responsibilities.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Collaborated closely with fellow team members to coordinate seamless event execution from beginning to end.
- Fostered a positive work environment with strong interpersonal skills and collaboration amongst the catering team, contributing to increased employee morale and retention.
Education
High School Diploma -
Humanities And Science
Phoenix, AZ05-2011
Skills
- 2 years of progressively responsible experience in successful office operations and management
- Knowledge of modern office methods and procedures, filing and telephone etiquette, as well as English usage, spelling, grammar, and punctuation
- Ability to perform secretarial and clerical duties with speed and accuracy without immediate and constant supervision
- Ability to maintain a good working relationship with all co-workers and the public and to use good judgment in recognizing scope of authority
- Operational knowledge of general office equipment (eg, copy machine, fax machine, personal computer, printer, scanner, phone system)
- Use of computers, projection equipment, computer software programs (eg Microsoft Office, Adobe) and web-based systems are required
- Familiarity with Personnel Policies and Procedures, Accounts Payable, Head Start Program Performance Standards,
- Bilingual English/Spanish
- Staff Management
- Customer Engagement
- Complaint resolution
- Customer-Oriented
- Team Management
- Staff Scheduling
- Adaptable
- Customer service best practices
- Conflict resolution techniques
- Employee recruitment expertise
Timeline
Housekeeping Manager
Chateau Luxe
09.2019 - 09.2021
Lead Line Cook, Catering, Cashier
Cafe Rio
09.2018 - 09.2019
High School Diploma -
Humanities And Science
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