Marisol Rodriguez, APRN
Newington,CT
Summary
Accomplished Vice President Operations Manager bringing 24+ years of experience and demonstrated successful history of leadership and healthcare accomplishments. Experience managing and driving change to promote continuous operational improvement. Proficient in operational enhancements, quality improvements and team leadership. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.
Overview
23
23
years of professional experience
Work History
Senior Regional Vice President, Operations
HH Healthcare
Newington, CT
12.2013 - Current
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
- Directed training improvement to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Established and enforced clear goals to keep employees working collaboratively.
- Transformed work area by increasing production, reducing turnover, eliminating wasted and enhancing quality.
- Interviewed applicants recommended individuals for hiring and evaluated staff performance.
- Established and tracked key performance indicators to assess effectiveness of adopted initiatives and redirect efforts.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Revitalized business plans and realigned company objectives to increase overall profits.
- Coordinated with leadership to develop and implement organizational strategies and promote progress towards business objectives.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Managed HIM Department with 120 employees covering Central Region.
VP Operations
HH Healthcare
Newington, CT
10.2013 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics..
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
- Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Hired and manage 6 new managers to drive business growth
Director of Operations
HHC Health
Newington, CT
07.2007 - Current
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Monitored and coordinated workflows to optimize resources.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic patients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Manager of Operations
HH Healthcare
Newington, CT
11.2004 - Current
- Managed cross-functional teams for successful project completion and timely delivery.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Ensured compliance with industry regulations, maintaining safe working environment for staff members.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
APRN
HH Healthcare
Newington, CT
12.2000 - Current
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Reduced process lags and trained team members on best practices and protocols.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Supported community outreach initiatives by partnering with local organizations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Evaluated patient histories, complaints, and current symptoms.
- Diagnosed and responded to illnesses and physical conditions through prescription of medication and health counseling and education.
- Liaised with healthcare teams to determine best course of action for patients.
- Recorded patient medical history, applicable test results, and vitals into medical records.
- Demonstrated proficiency in utilizing electronic health records systems for accurate documentation and data-driven decision making.
- Optimized clinic efficiency by implementing innovative scheduling strategies to accommodate increased patient demand.
- Facilitated interdisciplinary team meetings for case review and treatment plan development tailored to individual patient needs.
- Managed complex caseloads, providing comprehensive nursing care to patients with diverse health needs.
- Conducted thorough patient assessments, identifying critical health issues and initiating appropriate interventions.
- Proven ability to develop and implement creative solutions to complex problems
Education
Bachelor of Science - Advanced Practical Nurse Practitioner
University Medical Science
Puerto Rico06.2000
Bachelor Health Care Administration -
Axia
Arizona05.1999
High School Diploma -
E.C.Goodwin Technical School
New Britain, CT 06.1995
Skills
- Quality assurance control
- Performance monitoring and evaluation
- Rules and Regulations
- Staff Development
- Budget Oversight
- Risk Management
- Supervision
- Conflict mediation
- Administrative tasks
- Team Building/Leadership
- Business operations understanding
- Project management
- Special needs clients
- Vendor partnerships
- Transportation and travel
- Task delegation
- Bookkeeping
- Issue resolution
- Defining company vision
- New business development
- Industry partnership development
- Soft Skill
- Team work
- Open mindedness
- Professional patience attitude
- Speak clearly, listen attentively, Strong Customer-service skills
Timeline
Senior Regional Vice President, Operations
HH Healthcare
12.2013 - Current
VP Operations
HH Healthcare
10.2013 - Current
Director of Operations
HHC Health
07.2007 - Current
Manager of Operations
HH Healthcare
11.2004 - Current
APRN
HH Healthcare
12.2000 - Current
Bachelor of Science - Advanced Practical Nurse Practitioner
University Medical Science
Bachelor Health Care Administration -
Axia
High School Diploma -
E.C.Goodwin Technical School
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