Marisol Rodriguez, APRN
Newington,CT
Summary
10+ Years of experience in Proactive System Manager and Director of Operations with extensive experience managing health care administration and medical records teams. Expert in optimizing operations, enhancing data integrity, and fostering a productive work environment. Strong skills in healthcare compliance, strategic planning, and resource allocation, consistently driving organizational success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
System Manager Health Information Medical Records
Hartford Healthcare
12.2000 - Current
- Direct line manager 39 employees, to ensure smooth operation of daily functions for administration and operations of Release of Information Team and Data Integrity Team.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional, organized, and safe environment for employees. Managed and motivated employees to be productive and engaged in work. Maximized performance by monitoring daily activities and mentoring team members.
- Built strong relationships with internal stakeholders by consistently delivering high-quality service and support on system-related matters.
- Led training sessions on new software applications, empowering employees to utilize technology effectively in their daily tasks.
- Provided technical support and guidance to users, fostering a strong customer-centric culture within the organization.
- Reproduced protected health information by using data extraction and file management techniques. Resolved medical record discrepancies by collecting and analyzing information. Followed exact procedures for handling transfers and other releases of medical records.
Identified new methods to optimize medical records management - Oversaw incident response efforts, proactively addressing issues before they escalated into larger problems.
- Implemented robust security measures to safeguard sensitive data from potential breaches, reducing vulnerability risks significantly.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Monitored performance metrics for continuous process improvements within the Health Information Management Department.
- Established strong relationships with key stakeholders, contributing to organizational success in healthcare initiatives.
- Optimized resource allocation by analyzing departmental needs and reallocating resources accordingly.
- Enhanced patient care by implementing efficient health information management systems and processes.
- Managed a high-performing team of professionals, fostering professional growth and development opportunities.
- Conducted regular audits on health information systems to ensure data integrity, accuracy, and compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
APRN
Yale New Haven
09.2016 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Director of Operations
Professional Nurse Practitioners
02.2014 - 03.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Direct line for staff of 20 employees plus 3 satellite clinics, Medicine, Psychiatry, Pediatrics.
Careful selection of employees by interviewing, hiring, training of qualified staff, as well as
participation of application of formal warning processes and disciplinary matters. - Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Mentored and coached team members to foster productive and engaging work environment.
Education
Master of Science - Advanced Nurse Practitioner
Sistema Universitario Ana G. Mendez
San Juan, Puerto Rico05.2011
Bachelor of Science - Registered Nurse
Interamericana Universidad
San Juan, Puerto Rico06.2006
Bachelor of Arts - Health Information Management
Capital Community College
Hartford, CT 05.2004
Bachelor of Science - Health Care Administration
Axia College
New Hampton, NH04.2000
Associates - Business Management
Porter And Chester Institute
Rocky Hill, CT 07.1997
High School Diploma -
E.C. Goodwin Technical School
New Britain, CT06.1995
Skills
- Health records review
- HIPAA knowledge
- Effective Communication
- Clinical Documentation
- Training and mentoring
- Quality Improvement
- Healthcare compliance
- Health Information Systems
- Revenue Cycle Management
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Strategic Planning
- Operations Management
- People Management
Accomplishments
Received a merit raise for strong attention
to detail, exemplary customer service and
team-player attitude. Successfully planned
and executed corporate meetings, lunches,
and special events for groups of 20.
Increased office organization by developing
more efficient filing system and customer
database protocols.
Languages
Spanish
Native or Bilingual
Timeline
APRN
Yale New Haven
09.2016 - 05.2023
Director of Operations
Professional Nurse Practitioners
02.2014 - 03.2023
System Manager Health Information Medical Records
Hartford Healthcare
12.2000 - Current
Master of Science - Advanced Nurse Practitioner
Sistema Universitario Ana G. Mendez
Bachelor of Science - Registered Nurse
Interamericana Universidad
Bachelor of Arts - Health Information Management
Capital Community College
Bachelor of Science - Health Care Administration
Axia College
Associates - Business Management
Porter And Chester Institute
High School Diploma -
E.C. Goodwin Technical School
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