Marisol Roman

· Advocated for network improvements by partnering with 5 business partners and 350+ providers and office managers, collaborating with internal teams to resolve issues and ensure compliance with contractual obligations, leading to enhanced overall performance and service quality.

· Utilized data analytics to identify trends across 350+ quarterly provider report cards, uncovering provider-related challenges and implementing strategic solutions. Established improvement plans to enhance service quality and meet timeliness metrics, resulting in measurable increases in provider satisfaction and overall performance.

· Teamed with the project manager to foster strong networking skills, building and strengthening business partner relationships. Successfully expanded the network to 390+ providers, enhancing service capabilities across multiple lines of business.

· Managed multiple workflows for business partners, tracking internal and external audits as well as VA site visits, ensuring streamlined processes and compliance. This proactive approach minimized operational disruptions and improved audit readiness, contributing to a more efficient and accountable network.

• Utilized data analytics to identify provider-related challenges and implemented strategic solutions, resulting in a measurable improvement in service quality and provider satisfaction.
• Partnered with utilization and operations teams to assess network strengths and weaknesses, driving network optimization efforts and ensuring alignment with company objectives.

· Led full-cycle recruitment efforts, sourcing and hiring top talent for diverse roles, reducing time-to-fill by 25% while maintaining high-quality standards.

· Developed and implemented strategic recruitment plans, leveraging social media, job boards, and networking events to expand the talent pipeline and increase candidate diversity by 30%.

· Collaborated with hiring managers to create targeted job descriptions and screening criteria, ensuring alignment with organizational goals and enhancing the quality of new hires."

Qualified and contracted medical providers nationwide for disability examinations, ensuring compliance with VA, OSHA, and ADA standards. Managed the end-to-end contracting process, including drafting and submitting agreements to the credentialing department. Maintained proactive communication with providers to build strong relationships, verify credentials, and negotiate reimbursement rates. Collaborated with senior personnel to address organizational needs, completed PR projects, and mentored new recruiters. Successfully maintained a network of providers to deliver timely disability exams, meeting a 2-3 week turnaround goal.