Marisol Romo
Bakersfield,Ca
Summary
Experienced with overseeing clinic operations, ensuring seamless administrative and clinical functions. Utilizes strategic planning to improve workflow and patient care. Track record of enhancing team collaboration and operational efficiency.
Overview
17
17
years of professional experience
Work History
Manager Clinic Operations
Bakersfield Memorial Hospital
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Clinic Operations Supervisor
Dignity Health Medical Group
01.2019 - 08.2023
- Responsible for all daily operations of Family Practice Clinics
- Manage twenty-five employees and direct all staff activities, including coordinating schedules and breaks, providing training and guidance, reviewing and approving bi-weekly timecards, conducting performance evaluations
- Work with Physicians to ensure their schedules and workflows are efficient
- Contact for all outside vendors
- Direct all center activities to ensure smooth and efficient operations for patient flow, patient care, and quality assurance
- Interview potential front/back office and Imaging candidates for the offices
- Understand and implement the requirements of providing patient care within a highly regulated and constantly changing environment
Site Manager
Radnet Management
01.2017 - 01.2019
- Responsible for all daily imaging operations and maintenance of equipment
- Modalities include Radiology, Mammography, CT, MRI, Dexa, Ultrasound, Nuclear Medicine, PET/CT and Interventional
- Contact for all outside vendors
- Direct all center activities to ensure smooth and efficient operations for patient flow, patient care, and quality assurance
- Manage up to forty employees and direct all staff activities, including coordinating schedules and breaks, providing training and guidance, reviewing and approving bi-weekly timecards, conducting performance evaluations
- Interview potential PSR, technologist, or nurse candidates
- Managed budget and revenue expectations while actively seeking new ways to eliminate or reduce expenses
- Responsible for accreditation, licensure, and facility inspections for the Riverwalk, Tehachapi, and Interventional facilities
- Manage credentialing for technologists and radiologists
Regional Call Center Manager
Radnet Management
01.2015 - 01.2017
- Oversee, coach and counsel employees that consist of schedulers, authorization clerks in the Bakersfield, Fresno and Hanford area
- Interviewed new potential scheduler or insurance verification clerk candidates
- Created and prepared paperwork for all new hires and terminations, track attendance and manage timecards as well as assuring the department runs smoothly during vacations or call in’s
- Reporting on volume/payer mix for the region
- Run forecasting to ensure we have enough schedulers to meet service levels set by the corporate office
- Monitor Insurance Verification work list to ensure there are no denials
- Monitor all incoming orders to schedule to ensure patients are being scheduled in a timely manner for the region
- Create and maintain site and modality schedules for the region
- Attend all operations and marketing meetings
- Assist regional director with any necessary excel reports for the region
Assisted ERad Implementation Team
Radnet Management
01.2014 - 01.2016
- Traveled throughout California to train staff on eRad RIS system
- Assisted IT in building new centers in eRad RIS
- Worked with center/scheduling managers to ensure the room builds were accurate
- Handled incoming service tickets to modify or close rooms, add prep instructions, add exams to schedule groups
- Worked with center managers and billing in adding new procedure codes in eRad RIS
Scheduling and Authorization Manager
Radnet Management
01.2009 - 01.2015
- onfirmersOversee, coach, and counsel15 employees that consist of schedulers, confirmers, authorization clerks, and operator
- Created and prepared paperwork for all new hires and terminations, tracked attendance as well as ensured the department ran smoothly during vacations or call ins
- Reporting on volume for all Truxtun locations
- Create and maintain site and modality schedules for facilities
- Attend all operations and marketing meetings
- Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary changes
- Keep site managers informed of trends, loss of volume or increase
- Quickly and effectively solve customer and referring physician challenges
- Reviewed denials and work with insurance clerks to correct any issues
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
Front Desk Lead
Truxtun Radiology
01.2008 - 01.2009
- Worked alongside and guided6 front desk clerks
- Trained new staff
- Balanced front desk drawer
- Insured all departments were running smoothly
- Worked the front desk as needed
- Assisted Manager as necessary
Education
Bachelor of Science - Major Business Administration
University of Arizona Global Campus
01.2027
High School Diploma -
Bakersfield High School
Bakersfield01.2001
Skills
- HIPAA compliance
- Patient care coordination
- Recruitment and hiring
- Scheduling management
- Employee relations and conflict resolution
- Policies and procedures implementation
- Performance improvement
- Decision-making
- Staff development
- Team leadership
- Problem-solving
Timeline
Manager Clinic Operations
Bakersfield Memorial Hospital
08.2023 - Current
Clinic Operations Supervisor
Dignity Health Medical Group
01.2019 - 08.2023
Site Manager
Radnet Management
01.2017 - 01.2019
Regional Call Center Manager
Radnet Management
01.2015 - 01.2017
Assisted ERad Implementation Team
Radnet Management
01.2014 - 01.2016
Scheduling and Authorization Manager
Radnet Management
01.2009 - 01.2015
Front Desk Lead
Truxtun Radiology
01.2008 - 01.2009
Bachelor of Science - Major Business Administration
University of Arizona Global Campus
High School Diploma -
Bakersfield High School
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