Marisol Ruiz

Entrepreneurially-minded professional with extensive experience driving successful business and people operations. Thoroughly enjoy aligning people strategy with business strategy. Partnering closely with HR + People Operations, and business unit leaders to efficiently deliver a full spectrum of strategic and tactical programs to support business and people objectives. Accountable leadership, high degree of critical thinking and decision-making abilities. Serves as a trusted advisor to leadership in all matters related to recruitment strategies, talent development/training, organizational performance, engagement and culture, managing and leading teams, and strategic planning in the development of all company employees. Bilingual.

Relevant Experience

· Over 10+ years of HR and Business Operations with strong management/leadership experience.

· Personable and persuasive in communicating creatively with stakeholders. Precise communication skills (verbal, written, and bilingual), and adaptable to varying audiences.

· Demonstrates strong leadership by managing 4 recruiters, 25+ leaders, and a staff of 100+ employees.

· Restructured company culture, policies & procedures, allowing for a positive and productive team environment, increased employee retention within 3 months, which was sustainable during Covid at 95% retention.

· Lead business operations, recruitment, onboarding, and training & development.

· Sustained a controllable budget for the business with gains that demonstrate continuous improvement. Increased sales by 32% and decreased overtime by 20%.

· Serves as the project manager organizing and coordinating all responsibilities and roles required in the opening of all restaurants. Including, the recruitment, interviewing, and hiring/orientation process for new employees.

Human Resource/ People Operations/ Leadership

· Creates policies and procedures in support of business goals that provide guidance to employees in the areas of career development, organizational management and leadership, and employee relations issues.

· Utilizes recruitment platforms, community recruitment programs (CLPC), universities/community colleges and community outreach to recruit individuals who will bring passion and dedication to the positions to effectively change company culture and achieve company goals.

· Acts as an advisor to the owner to ensure that culture, employees, and their ongoing development is a priority that’s executed well from the very top.

· Assists in the development of guidelines around compensation management to ensure the company is fair and equitable in matters related to compensation.

· Serves as a caring advocate for all team members, helping them to navigate challenges and pursue opportunities as they and the company evolves.

Project Management/Data Analysis

· A depth of understanding of the business, including key functions and talent strategies. Creates priority trackers to drive and oversee cross functional projects to create cost affective order guides and help drive sales.

· Utilize Salesforce, Workforce, Aloha, Toast, and Workstream to provide strategic insight into sales, labor and people data; guiding business leaders through workforce planning, effective people strategies, and supporting strategic business objectives.

· Proactively involved in the process and development of acquiring new restaurant brands at Sky Harbor Airport, Denver International Airport and Salt Lake City Airport. Presents on People Operations and Employee Sustainability.

Operational Leadership

· Creates and uses internal performance matrix tools to provide guidance and feedback to leadership teams/employees.

· Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance.

· Promotes a cooperative work climate, maximizing productivity and morale.