Marisol Ruiz
Pharr
Summary
Dynamic IT Specialist with a proven track record at the Army National Guard, enhancing information security and streamlining IT operations.
Diligent with comprehensive background in overseeing construction projects to ensure quality standards and compliance. Successfully managed multiple projects, resolving issues swiftly and maintaining high standards of workmanship. Demonstrated strong attention to detail and effective communication skills.
I significantly improved system efficiency and user satisfaction. Skilled in Microsoft Office and adept at transforming complex IT challenges into actionable solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
Army National Gaurd
12.2023 - Current
- Configured hardware, devices, and software to set up work stations for Unit and company Base.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Monitored systems in operation and input commands to troubleshoot areas.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Walked individuals through basic troubleshooting tasks.
Housekeeping/ Laundry Attendant Supervisor
Deployed Resources
03.2022 - 12.2024
- Managed laundry equipment to ensure proper operation.
- Improved CBP satisfaction by maintaining a clean and organized workspace.
- Assisted in inventory management, keeping track of supplies and materials.
- Reduced costs by negotiating with suppliers and vendors.
- Handled CBP inquiries, providing information about services and resolving issues.
- Followed established procedures for safe handling of chemicals OSHA regulations.
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions
- Trained new staff in laundry operations to ensure high performance.
- Facilitated meetings to align team objectives.
- Analyzed user feedback to gather input and identify areas required for improvement..
Substitute Teacher
PSJA ISD District
10.2021 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed creative instructional strategies to keep students engaged and motivated.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Internet and Voice Repair Customer Service
Spectrum
01.2021 - 09.2021
- Bilingual Spanish and English, Customer service Operations.
- Knowledge on signal wireless home internet technology.
- Multitask several programs at ones while being in communication with customer at all times
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Collaborated with team members in streamlining processes for better customer experience.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
Retail Merchandiser
Lowes
01.2019 - 01.2020
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked shelves to match planogram images and instructions.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Customer Service Associate
Lowes
02.2018 - 01.2019
- Customer Service Associate in PAINT, Flooring, Plumping and Windows and Walls department.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced store sales by offering personalized color consultations and product recommendations.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Improved operational efficiency by assisting in inventory management and product restocking.
- Answered customer queries, promoting store services and products.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
Customer Service Representative
Ticketmaster
06.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed customer accounts identified and resolved discrepancies and errors in customer accounts. Anything with billing issues or logging in issues.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
Cashier Trainer
McDonald's
08.2015 - 06.2017
- Welcomed customers and helped determine their needs.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise..
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Science - Economics And IT Networks
University of The Rio Grande Valley
Edinburg, TX05-2028
IT Networks - IT Network Security
Cisco
10-2024
Associate of Science - Criminal Justice
South Texas College
McAllen, TXHigh School Diploma -
Southwest Early College High School
Pharr, TX05-2017
Skills
- IT troubleshooting
- IT documentation
- Information security
- Account management
- Software implementation
- Microsoft office specialist (MOS) master
- Data entry
- Verbal and written communication
- Active listening
- Call center operations
- Information protection
- Network administration
Certification
- Microsoft Certified, Windows 10 (MD-100) - Microsoft.
- VMware Certified Professional – Desktop and Mobility (VCP-DTM) - VMware, Inc.
- Cisco Certified Network Associate (CCNA)
- OSHA Certified
- First Aid Certification
- Forklift Certification
- Texas Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Specialist
Army National Gaurd
12.2023 - Current
Housekeeping/ Laundry Attendant Supervisor
Deployed Resources
03.2022 - 12.2024
Substitute Teacher
PSJA ISD District
10.2021 - 05.2022
Internet and Voice Repair Customer Service
Spectrum
01.2021 - 09.2021
Retail Merchandiser
Lowes
01.2019 - 01.2020
Customer Service Associate
Lowes
02.2018 - 01.2019
Customer Service Representative
Ticketmaster
06.2017 - 02.2018
Cashier Trainer
McDonald's
08.2015 - 06.2017
Bachelor of Science - Economics And IT Networks
University of The Rio Grande Valley
IT Networks - IT Network Security
Cisco
Associate of Science - Criminal Justice
South Texas College
High School Diploma -
Southwest Early College High School
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