MARISOL SAENZ
Round Rock,TX
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Demonstrated product and service expertise, including competitive offerings, pricing, and market positioning.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dual Language Teacher
Anderson Mill Elementary
01.2019 - Current
- Led and managed classroom activities for 25+ students, ensuring a positive and productive learning environment
- Designed and implemented curriculum plans tailored to diverse student needs, enhancing student engagement and learning outcomes
- Collaborated with fellow educators and administrative staff to develop and execute school-wide programs and initiatives
- Facilitated professional development workshops for teaching staff, focusing on effective teaching strategies and classroom management techniques
Academic Tutor
Canutillo Elementary
01.2014 - 01.2017
- Created specialized lessons for struggling students
- Worked with teachers from kinder to 5th grade
Customer Service and Tier I Tech Support
Verizon Wireless
01.2009 - 01.2012
- Delivered exceptional customer service by addressing customer needs and resolving complaints efficiently
- Maintained in-depth knowledge of products and services to assist customers effectively
- Trained and mentored new customer service representatives, fostering a collaborative and supportive team environment
- Diagnosed cell phone issues and helped customers with basic troubleshooting on various operating systems
- Familiar with CRM systems, remote support tools, security and privacy along with regulatory compliance
Sales and Data Specialist
Verizon Wireless
01.2002 - 01.2009
- Achieved and exceeded monthly sales targets, contributing to a 20% increase in annual revenue
- Developed strong customer relationships through effective communication, personalized service, and follow-up
- Conducted product demonstrations and provided detailed product information to potential clients
Education
EC-6 Teaching Certification -
BTLPT Spanish Proficiency Certification -
Google Cybersecurity Professional Certificate -
Google Cloud Digital Leader Training
01.2017
Bachelor of Multidisciplinary Studies -
University of Texas at El Paso
01.2014
Skills
- Leadership
- Customer onboarding
- Data collection
- Sales support
- Customer segmentation
- Technical troubleshooting
- Incident response
- Network security
Accomplishments
- Documented and resolved billing issues which led to 90% retention rates.
- Collaborated with team of 12 in the development of improving data sales revenue.
- Resolved product issue through consumer testing.
Certification
- Elementary Education Certificate - Tx Department of Education.
- Google Cybersecurity Professional Certification December 2024
- Google Cloud Digital Leader Training June 2024
Languages
Spanish
Native or Bilingual
Timeline
Dual Language Teacher
Anderson Mill Elementary
01.2019 - Current
Academic Tutor
Canutillo Elementary
01.2014 - 01.2017
Customer Service and Tier I Tech Support
Verizon Wireless
01.2009 - 01.2012
Sales and Data Specialist
Verizon Wireless
01.2002 - 01.2009
BTLPT Spanish Proficiency Certification -
Google Cybersecurity Professional Certificate -
Google Cloud Digital Leader Training
Bachelor of Multidisciplinary Studies -
University of Texas at El Paso
- Elementary Education Certificate - Tx Department of Education.
- Google Cybersecurity Professional Certification December 2024
- Google Cloud Digital Leader Training June 2024
EC-6 Teaching Certification -
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