Marisol Sanchez
Houston,TX
Summary
Detail-oriented Molecular Biology major, currently graduated with an associate's degree attended at Lone Star College. I currently have 4.5 years of work experience. Aiming to leverage a proven knowledge of conflict resolution and patient communication skills to successfully fill the coordinator position at your company. Frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals.
Experienced with ophthalmic procedures and patient care, emphasizing the importance of team collaboration and patient outcomes. Utilizes diagnostic skills and surgical assistance to enhance clinical efficiency. Track record of maintaining high standards in patient interactions, and adapting to dynamic healthcare environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Ophthalmic Technician
Houston Retina Associates
Houston, TX
11.2023 - Current
- Maintained a clean, safe work environment by adhering to safety policies and regulations established by the organization.
- Implemented efficient documentation systems, reducing administrative workload for ophthalmologists, and allowing them to focus on direct patient care.
- Provided diagnostic testing to patients by injecting a dye called fluorescein through a vein in an arm.
- Enhanced patient experience by providing empathetic pre- and post-operative care, and addressing individual concerns.
- Assisted in minor surgical procedures, ensuring smooth treatment, and optimal outcomes for patients.
- Cleaned or sterilized ophthalmic or surgical instruments.
Optometrist Assistant
Texas State Optical
01.2023 - 11.2023
- Managed administrative duties, including phone reception, appointment scheduling, and payment processing.
- Instructed patients on contact lens insertion, removal, and lens care guidelines.
- Conducted pretest procedures to gather data before the exam, and make eye appointments more efficient and productive.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Educated patients about eye health topics such as nutrition, hygiene, lifestyle habits and disease prevention.
Customer Service Team Leader
Best Buy
The Woodlands, Texas
10.2021 - 12.2022
- Built sustainable relationships and trust with customer accounts using open, interactive communication.
- Used job-related software to complete contract forms, prepare change of address records, or issue service discontinuance orders.
- Adhered to quality and service standards to support operational goals.
- Evaluated customer service staff performance, and provided constructive feedback.
- Determined the required job seeker qualifications for potential interviews by reviewing and evaluating resumes and application information.
- Coordinated with other departments to resolve customer issues efficiently.
Mobile Sales Representative
Best Buy
The Woodlands, Texas
03.2020 - 08.2021
- Interacted with customers to quickly handle escalated queries and complaints.
- Followed up with customers to drive satisfaction, and gain service feedback.
- Managed customer service staff by communicating expectations, and monitoring and analyzing results.
Education
Bachelor of Science - Molecular Biology Candidate
St.Thomas University
Houston, Tx01.2024
Associate - Science
LONE STAR COLLEGE
HOUSTON, TX05.2023
Anatomy , First Aid , Emergency Medical Technician Proficiency in foreign languages Computer Software CERTIFIC AT I ONS -
Lone Star College
Houston,Tx08.2019
Skills
- Proficiency in foreign languages
- Documentation management
- Team leadership
- Problem solving
- Communication skills
- Diagnostic testing
- Clinical Support
- Data entry
Certification
- First Aid/CPR Certified
- Excel Certified
- Word Certified
- Powerpoint Certified
Languages
1,5
Spanish
Spanish was the sole language spoken in our household as a first-generation Latina. Later, I learned English and improved my fluency in it.
Languages
Spanish
Professional
English
Professional
American Sign Language
Elementary
Timeline
Lead Ophthalmic Technician
Houston Retina Associates
11.2023 - Current
Optometrist Assistant
Texas State Optical
01.2023 - 11.2023
Customer Service Team Leader
Best Buy
10.2021 - 12.2022
Mobile Sales Representative
Best Buy
03.2020 - 08.2021
Bachelor of Science - Molecular Biology Candidate
St.Thomas University
Associate - Science
LONE STAR COLLEGE
Anatomy , First Aid , Emergency Medical Technician Proficiency in foreign languages Computer Software CERTIFIC AT I ONS -
Lone Star College
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