Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Marisol Schubert

SCOTTSDALE,AZ

Summary

ABOUTME

Detail and quality oriented professional, dedicated to ensuring the production of products free of defects by meticulously testing and auditing productions processes. Improved quality procedures and trained new staff on policies to ensure the safety of final products. Looking to optimize quality procedures that allows for career growth.

Overview

23
years of professional experience

Work History

McKesson

National Setup Coordinator
03.2022 - Current

Job overview

  • Maintained and organized customer database of national clients nationwide.
  • Built relationships with customers and to establish long-term business growth.
  • Cultivated and secured relationships with Sales Representatives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.

McKesson

Primary Care Customer Service Representative
03.2021 - 04.2022

Job overview

  • Provide support to the buyers for healthcare organizations and patients as well as company sales representatives. Point of contact for queries and resolutions, manage customer relationships for McKesson's Medical Surgical business unit.

Tricare West

Provider Relations Specialist
01.2017 - 02.2018

Job overview

  • Primary contact for providers serving as a liaison between the provider and the health plan
  • Receive and respond to external provider related issues in an emphatic and caring manner
  • Educate providers regarding policies and procedures related to referrals and claims submission; web site education, EDI solicitation and problem solving.

Cigna

Pharmacy Authorization Advocate
01.2016 - 02.2017

Job overview

  • Identify quality problems and recommend solutions
  • Perform validations or transfers of analytical methods in accordance with applicable policies or guidelines
  • Collection of structured clinical data for prior authorization and non-formulary exception requests following utilizing the guidance provided prior authorization tools and corresponding forms
  • Refers prior authorization requests that do not meet the approval specifications to a Pharmacist for clinical review


Snip It's

Franchise Owner
03.2012 - 04.2016

Job overview

  • Managed activities directly related to making products or providing services
  • Manage staff, preparing work schedules and assigning specific duties
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Determine staffing requirements, and interview, hire and train new employees, managed personnel processes
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Cultivated an environment that attracted quality employees and provided ongoing education and advancement opportunities
  • Networked with, community to create awareness of Snip-it’s


Social Security Adminstration

Bilingual Claims Representative
03.2004 - 04.2009

Job overview

  • The use of bilingual skills to assist the non-English speaking, and the English- speaking public in conducting necessary Social Security business
  • Counseled beneficiaries and their dependents via telephone regarding the full array of benefits available through the Social Security Administration
  • Performed job related work such as changes of address, direct deposits, burial allowances claims, etc
  • Analyze information gathered by investigation, and report findings and recommendations
  • Prepare report of findings of investigation
  • Interviewor correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.Examine claims forms and other records to determine insurance coverage.

Mercy Care Plan

Bilingual Quality Management Specialist
01.2001 - 01.2004

Job overview

  • Monitored performance of quality control systems to ensure effectiveness and efficiency
  • Communicate quality control information to all relevant organizational departments, outside vendors, or contractors
  • Assisted with the development, coordination and implementation of projects and activities that supported achievement of the Quality Management Department goals
  • Participated in member, provider and community interventions including, EPSDT, immunization, dental, and women’s services
  • Provider education through a variety of means,which included interpretation of State AHCCCS Guidelines, Interpretation of Federal Medicaid
  • Guidelines in accordance to benefits available
  • Maintained appropriated data on members receiving plan services

Education

Grand Canyon University

Bachelor's of Art from Communications, Communication and Media Studies
04.2020

University Overview

Skills

  • Quality Control Procedures
  • Coordination
  • Senior Leadership Support
  • Policy and Procedure Adherence
  • Order Processing
  • Calm and Professional Under Pressure

Accomplishments

Accomplishments
  • Collaborated with team of 4 in the development of Neuragenix account.

Languages

Spanish
Native or Bilingual

Timeline

National Setup Coordinator
McKesson
03.2022 - Current
Primary Care Customer Service Representative
McKesson
03.2021 - 04.2022
Provider Relations Specialist
Tricare West
01.2017 - 02.2018
Pharmacy Authorization Advocate
Cigna
01.2016 - 02.2017
Franchise Owner
Snip It's
03.2012 - 04.2016
Bilingual Claims Representative
Social Security Adminstration
03.2004 - 04.2009
Bilingual Quality Management Specialist
Mercy Care Plan
01.2001 - 01.2004
Grand Canyon University
Bachelor's of Art from Communications, Communication and Media Studies

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Marisol Schubert