Marisol Serrano-Ramos
Orlando,FL
Summary
Management support offering versatile office management skills. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Patient Business Representative
Advent Health Sports Medicine & Rehab Celebration Hospital
12.2023 - Current
- Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a helpful and courteous manner while extending exemplary customer service
- Anticipates and responds to inquiries and needs in an assertive, yet courteous manner
- Assists all customers, guests, patients, and healthcare team with appropriate information requested
- Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient's visit and as directed by Rehabilitation and Sports Medicine Leadership
- Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the facility
- Performs eligibility and benefits verification and re-verification applicable to patient's visit
- Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials
- Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available
- Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership in order to offer continuous patient service and be available for all clinical partners' registration needs
- Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime
- Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion
- Monitors patient wait and registration times
- Enables center to achieve current standard of patient wait times
- Maintains area-specific productivity standards as observed via documentation, by scheduling each patient while following guidelines established by Rehabilitation and Sports Medicine Leadership.
Manager of Operations
All City Electrical LLC
01.2013 - 01.2023
- Create and process financial statements and monthly budgets
- Human Resources and managing a team of 10 employees with special attention to safety and productivity
- Estimated commercial electrical contracts
- Process bids for new contracts and maintain positive relationships with clients
- Manages job contracts to ensure compliance
- Manage Project Team & Education Presentations.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Lead Project Coordinator/ Word Processor
KPMG LLP
01.2010 - 01.2013
- Create and process financial statements and firm letters
- Coordinates production of presentations and other related reports
- Provides guidance, training, and direction to other members of the workgroup
- The Word Processing group processes standard and customized financial statements and formats letters and other management reports
- Maintains, edits, revises, and formats word processing requests for the department - Facilitates report docket control by obtaining signatures and preparing for filing
- Coordinates and facilitates outsourced projects - Creates complex spreadsheets, alters formulas, develops macros, and creates forms - Creates templates, style tags, and macros - Proofreads document processing work - Provides reproduction and binding of reports, as needed
- Conducts quality control efforts, as needed - Creates documentation for workgroup, as needed - Executes special projects.
Administrator
Discovery Church
01.2005 - 01.2011
- Communicated effectively with fifteen departments to plan meetings and trained more than 75 new staff
- Established strong relationships to gain support and effectively achieve results
- Helped coordinate more than fifty Church events (an average of 6 large gatherings per year) that contributed to consistently high enrollment levels
- Entrusted to manage an office in the supervisor's absence
- Provided timely, courteous, and knowledgeable responses to information requests; screened and transferred calls; and prepared church correspondence
- Co-developed a comprehensive, 60-page database training manual that enabled faster ramp-up for newly hired support staff
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy, and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Radiology Support Services/Guest Relations
Florida Hospital Winter Park
01.1997 - 01.2007
- Processing of Film Images through PACS Computer Systems
- Answer phones, filling and calling doctor's offices with test results
- Administrative Assistant for more than 25 radiologists
- Responsible for interacting with patients, families, physicians, and hospital staff and aiding with services
- Promote excellent Guest Relations for the hospital by reinforcing concern and desire to fill the needs of all internal and external customers with a positive experience
- Supervised and trained a six-staff office
- Patient Registration.
- Coordinates work-flow for all radiology modalities, including continuous review of: patient wait times, patient satisfaction and communication with radiologists.
- · Ensures accuracy of scheduled appointments and monitors proper outpatient preparation are made for radiographic tests.
- · Schedules all special procedures with physicians and physician office staff by phone and fax method.
- · Scrutinizes the tentative schedules and contacts Modality Leader, Lead Nurse, Admissions, radiologists, etc. and reviews other information that affects administration of schedule.
- · Appropriately consults with Director, Lead RN, Radiologist and Modality Leaders regarding schedule conflicts, concerns or requests that fall outside of established policy. Seeks input from Modality Leaders regarding scheduling constraints and preferences of equipment, and implants, etc. Flags all special needs.
Education
Business Specialist Certificate - Certificate
Valencia Community College
Orlando, FLOperation Support Services Certification -
Valencia Community College
OrlandoAssociate of Science - Management
Valencia Community College
Orlando, FLPatient Access Certification -
Florida Hospital Now Advent Health
Orlando, FLBachelor of Science -
Valencia Community College
Orlando, FL05.2024
Skills
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- MS Access
- MS Project
- MS Publisher/ AdobeAcrobat
- Xray Films PACS System
- Windows/MacBooks
- Office Management
- Records Management
- Database Administration
- Spreadsheets/Reports
- Event Management
- Scheduling
- Front-Desk Reception
- Executive Support/QuickBooks
- Travel Coordination
- Insurance Verification
- Patient Registration
- Pre-Admission Requests
- Health Information Access Management
- Business Management Principles
- HIPAA Compliance
- Registration management
Bilingual
Spanish & English
Timeline
Patient Business Representative
Advent Health Sports Medicine & Rehab Celebration Hospital
12.2023 - Current
Manager of Operations
All City Electrical LLC
01.2013 - 01.2023
Lead Project Coordinator/ Word Processor
KPMG LLP
01.2010 - 01.2013
Administrator
Discovery Church
01.2005 - 01.2011
Radiology Support Services/Guest Relations
Florida Hospital Winter Park
01.1997 - 01.2007
Business Specialist Certificate - Certificate
Valencia Community College
Operation Support Services Certification -
Valencia Community College
Associate of Science - Management
Valencia Community College
Patient Access Certification -
Florida Hospital Now Advent Health
Bachelor of Science -
Valencia Community College
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