Marisol Serrano- Ramos
Orlando
Summary
Manager serving the diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. and regulatory compliance to ease common stressors and de-escalate potential conflicts. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
ROI/Medical Records Senior Lead Specialist
Orlando Health Imaging Center
07.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Manage all Primordial PACS boards for all OHIC locations.
- Work with Radiologists to achieve quick results for all patient exams across all the OHIC locations.
- Collaborated with teams to achieve project goals for all Mammograms/ US/Special Imaging Exams.
- Maintained EPIC database systems to track and analyze operational data, such as ROI/ HIM Releases for all patients and Medical Facilities.
- Collected, arranged, and input information into EPIC database system.
- Worked well in a team setting, providing support and guidance for Management.
- Lead and Supervise in the Manager's absence.
- Assist managers with PACS issues and images that are put on hold and need addendums or to be read as stats
- Manage our Onbase system and process reports, priors, and requests for all OHIC locations.
- Work closely with the Manager on special tasks.
- Interview prospective employees with the Manager.
- Provided excellent customer service by addressing concerns from both patients and healthcare providers efficiently and professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Lead Patient Business Representative
Advent Health Sports Medicine & Rehab Celebration Hospital
12.2023 - 07.2024
- Leads the business office team in ensuring patient demographics and account information are appropriate for patient account type upfront collection goals are not met or exceeded, benefit eligibility and insurance authorization are accurate and complete and treatment plan of care is administratively managed appropriately and timely
- Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all
- Adheres to Hospital Corporate accepts Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies
- Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the facilities
- Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available
- Maintains schedule flexibility and effective time management by monitoring time and attendance to limit the use of unauthorized overtime
- Enables center to achieve current standard of patient wait times
- Maintains area-specific productivity standards as observed via documentation, by scheduling each patient while following guidelines established by Rehabilitation and Sports Medicine Leadership
Manager of Operations
All City Electrical LLC
01.2013 - 01.2023
- Create and process financial statements and monthly budgets
- Human Resources and managing a team of 10 employees with special attention to safety and productivity
- Estimated commercial electrical contracts
- Process bids for new contracts and maintain positive relationships with clients
- Manages job contracts to ensure compliance
- Manage Project Team & Education Presentations
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Create and process financial statements and firm letters
- Coordinates production of presentations and other related reports
- Provides guidance, training, and direction to other members of the workgroup
- The Word Processing group processes standard and customized financial statements and formats letters and other management reports
- Maintains, edits, revises, and formats word processing requests for the department - Facilitates report docket control by obtaining signatures and preparing for filing
- Coordinates and facilitates outsourced projects - Creates complex spreadsheets, alters formulas, develops macros, and creates forms Creates templates, style tags, and macros - Proofreads document processing work - Provides reproduction and binding of reports, as needed
- Conducts quality control efforts, as needed - Creates documentation for workgroup, as needed - Executes special projects
- Communicated effectively with fifteen departments to plan meetings and trained more than 75 new staff
- Established strong relationships to gain support and effectively achieve results
- Helped coordinate more than fifty Church events (an average of 6 large gatherings per year) that contributed to consistently high enrollment levels
Lead Project Coordinator/ Word Processor
KPMG LLP
01.2010 - 01.2013
Administrator
Discovery Church
01.2005 - 01.2011
- Helped coordinate more than fifty Church events (an average of 6 large gatherings per year) that contributed to consistently high enrollment levels
Radiology Support Services/Guest Relations
Florida Hospital Winter Park
01.1997 - 01.2007
- Entrusted to manage an office in the supervisor's absence
- Provided timely, courteous, and knowledgeable responses to information requests; screened and transferred calls; and prepared church correspondence
- Co-developed a comprehensive, 60-page database training manual that enabled faster ramp-up for newly hired support staff
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy, and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service
- Processing of Film Images through PACS Computer Systems
- Answer phones, filling and calling doctor's offices with test results
- Administrative Assistant for more than 25 radiologists
- Responsible for interacting with patients, families, physicians, and hospital staff and aiding with services
- Promote excellent Guest Relations for the hospital by reinforcing concern and desire to fill the needs of all internal and external customers with a positive experience
- Supervised and trained a six-staff office
- Patient Registration
- Coordinates work-flow for all radiology modalities, including continuous review of: patient wait times, patient satisfaction and communication with radiologists
- Ensures accuracy of scheduled appointments and monitors proper outpatient preparation are made for radiographic tests
- Schedules all special procedures with physicians and physician office staff by phone and fax method
- Scrutinizes the tentative schedules and contacts Modality Leader, Lead Nurse, Admissions, radiologists, etc
- And reviews other information that affects administration of schedule
- Appropriately consults with Director, Lead RN, Radiologist and Modality Leaders regarding schedule conflicts, concerns or requests that fall outside of established policy
- Seeks input from Modality Leaders regarding scheduling constraints and preferences of equipment, and implants, etc
- Flags all special needs
Education
Bachelor of Science - Business Organizational Leadership
Valencia Community College
Orlando, FLAssociate of Science - Business Management
Valencia Community College
Orlando, FLAssociate of Arts - Business Management
Valencia Community College
Orlando, FLPatient Access Certification -
Florida Hospital Now Advent Health
Orlando, FLMBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- PACS System- Imaging
- EPIC
- Onbase
- Project Management
- Pre Access and Insurance Authorization
- Health Information Access Management
- Business Management Principles
- HIPAA Compliance
- Financial Patient Access
- Bilingual- English and Spanish
Timeline
ROI/Medical Records Senior Lead Specialist
Orlando Health Imaging Center
07.2024 - Current
Lead Patient Business Representative
Advent Health Sports Medicine & Rehab Celebration Hospital
12.2023 - 07.2024
Manager of Operations
All City Electrical LLC
01.2013 - 01.2023
Lead Project Coordinator/ Word Processor
KPMG LLP
01.2010 - 01.2013
Administrator
Discovery Church
01.2005 - 01.2011
Radiology Support Services/Guest Relations
Florida Hospital Winter Park
01.1997 - 01.2007
Associate of Science - Business Management
Valencia Community College
Associate of Arts - Business Management
Valencia Community College
Patient Access Certification -
Florida Hospital Now Advent Health
Bachelor of Science - Business Organizational Leadership
Valencia Community College
MBA - Business Administration And Management
Southern New Hampshire University
Similar Profiles
Katherine GrandKatherine Grand
Scheduling Coordinator at Orlando Health Imaging CentersScheduling Coordinator at Orlando Health Imaging Centers
Luz PeñaLuz Peña
Referral Services Coordinator at Orlando Health Imaging CentersReferral Services Coordinator at Orlando Health Imaging Centers
Stephanie GarciaStephanie Garcia
Registered Nurse, Emergency Department at Orlando Health Orlando Regional Medical CenterRegistered Nurse, Emergency Department at Orlando Health Orlando Regional Medical Center