Marisol Simmonds
Naples,United States
Overview
35
35
years of professional experience
Work History
Customer Care Representative
Wind Safe Shutters
Naples, United States
07.2023 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Medical Office Assistant
West Reading Chiropractic Center
Reading, PA
06.2001 - 12.2018
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Customer Service Representative
Petro Oil
Reading, PA
02.1990 - 02.1994
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Teller
Meridian Bank
Reading, PA
03.1989 - 07.1990
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
Education
GED -
Lorenzo Walker Institute of Technolgy
Immokalee, FLInterpreting Certificate
Philadelphia, PASkills
- Payment Processing
- Email Correspondence
- Appointment Scheduling
- Data Entry
- Customer Service
- Professional Demeanor
- [Language] Fluency
- Active Listening
Timeline
Customer Care Representative
Wind Safe Shutters
07.2023 - Current
Medical Office Assistant
West Reading Chiropractic Center
06.2001 - 12.2018
Customer Service Representative
Petro Oil
02.1990 - 02.1994
Teller
Meridian Bank
03.1989 - 07.1990
GED -
Lorenzo Walker Institute of Technolgy
Interpreting Certificate