Overview
Work History
Education
Skills
Timeline
Generic

Marisol Simmonds

Naples,United States

Overview

35
35
years of professional experience

Work History

Customer Care Representative

Wind Safe Shutters
Naples, United States
07.2023 - Current
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.

Medical Office Assistant

West Reading Chiropractic Center
Reading, PA
06.2001 - 12.2018
  • Greeted patients and visitors in a professional and friendly manner.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Collected payments from patients for services rendered.
  • Verified insurance coverage for each patient visit.
  • Managed medical records using an electronic health record system.
  • Prepared patient charts prior to each appointment.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.

Customer Service Representative

Petro Oil
Reading, PA
02.1990 - 02.1994
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Teller

Meridian Bank
Reading, PA
03.1989 - 07.1990
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.

Education

GED -

Lorenzo Walker Institute of Technolgy
Immokalee, FL

Interpreting Certificate
Philadelphia, PA

Skills

  • Payment Processing
  • Email Correspondence
  • Appointment Scheduling
  • Data Entry
  • Customer Service
  • Professional Demeanor
  • [Language] Fluency
  • Active Listening

Timeline

Customer Care Representative

Wind Safe Shutters
07.2023 - Current

Medical Office Assistant

West Reading Chiropractic Center
06.2001 - 12.2018

Customer Service Representative

Petro Oil
02.1990 - 02.1994

Teller

Meridian Bank
03.1989 - 07.1990

GED -

Lorenzo Walker Institute of Technolgy

Interpreting Certificate
Marisol Simmonds