Summary
Overview
Work History
Education
Skills
Timeline
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Marisol Simmons

Great Mills,MD

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Deposit Services Representative

Shore United Bank
11.2023 - Current
  • Protected sensitive customer information by maintaining strict confidentiality and adhering to all applicable privacy regulations.
  • Identified suspicious patterns through the examination of financial documents, leading to successful fraudulent activities.
  • Process daily large dollar deposits, including verifying amounts, checking for discrepancies, and ensuring accurate entry into the banking system.
  • Pinpoint and address irregular transaction patterns and account activity discrepancies.
  • Monitor for potential threats to protect the integrity of the clients accounts and the institution’s assets.

Customer Service Specialist

Shore United Bank
02.2023 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitored and reported suspicious activity in line with bank security
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Accounts Payable Associate/Receptionist

Chesapeake Shores Nursing Center
05.2022 - 02.2023
  • Paid vendors by monitoring opportunities and verifying expense reports.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.

Accounts Receivable Associate/Collections Coordinator

Taylor Gas
10.2021 - 05.2022
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.


Branch Banker II

Truist
10.2013 - 10.2021
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution
  • Managed inventory by tracking and ordering bank supplies, equipment and documents



Education

Administrative Assistance and Secretarial Science

College of Southern Maryland
La Plata, MD
2013

Skills

  • Supervision
  • Organization
  • MS Office
  • Problem resolution
  • Accounting
  • Audit Management
  • Compliance, banking laws and regulations
  • Client confidentiality

Timeline

Deposit Services Representative

Shore United Bank
11.2023 - Current

Customer Service Specialist

Shore United Bank
02.2023 - Current

Accounts Payable Associate/Receptionist

Chesapeake Shores Nursing Center
05.2022 - 02.2023

Accounts Receivable Associate/Collections Coordinator

Taylor Gas
10.2021 - 05.2022

Branch Banker II

Truist
10.2013 - 10.2021

Administrative Assistance and Secretarial Science

College of Southern Maryland

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Marisol Simmons