To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
· Resolving all issues that arise in either department.
· Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
· Communicated with managers of other departments to maintain transparency.
· Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
· Set, enforced, and optimized internal policies to maintain responsiveness to demands.
· Point of contact for new clients retained.
· Set up all accounts for new representatives and/or clients with the different warehouse banks and investors.
· Train all new employees to order wires with all the different warehouse bank platforms as well as explain in detail the document requirements, and where they are to be obtained for the wire submission.
· Trained team on how to properly balance a CD, prepare a wire breakdown, resolve balance issues with title companies.
· Train funders on the different loan requirements specific to each client and investor.
· Reviewing the closing packages received for errors, missing items to ensure the loan is complete and can be purchased by the investor with a fast turnaround time benefiting our client.
· Following up on conditions requested to issue funding authorization on loans.
· Creating shipping packages, uploading them to the investor for purchase.
· Registering all loans with MERS and transfer when purchased.
· Clearing Post-Closing conditions to clear loan for purchase.
· Submitted purchase advice to the warehouse bank to get the loan cleared and paid off the warehouse line for the clients.
· Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
· Handled all billing, collection accounts, and posting payments for the firm.
· Approved regular payroll submissions for employees.
· I oversaw the work of 14 employees in my department.
· Request title, lien search, estoppels, prepare preliminary HUDs and balance final HUDs with the mortgage company for closing.
· Review the title commitment and resolve all issues found on title and lien search.
· Kept all parties in the transaction informed throughout the process.
· Prepared closing disclosures, Post-Closing records and disbursements.
· Maintained checklists of required documentation and open issues affecting closings.
· Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
· Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
· Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
· Coordinated and handled closing including notarizing the transaction with all parties.
· Initiated and implemented modification and short sale departments to structure, organize, and supersede office procedures, to optimize workflow and production.
· In-depth knowledge of government-based guidelines and programs to operate in accordance with client’s and lender expectations.
· Trained and managed employees in my department
· Assisted Loss Mitigation Supervisor, to uphold, maintain high volume, and meet all clients’ demands in a timely and efficient manner
· Additionally, meet with clients, compile financial analysis, gathered required documents to submit a complete modification/short sale/settlements packet to the lender
· In constant communication with buyers, realtors, and Title Company regarding the short sale process and providing updates.
· Negotiated counter offers with lender and realtors to obtain approval and finalize transactions.
· Liaison between client and lenders to reach the optimal solution based on their current economic situations.
· Achieved the highest and most successful level of settlements, modification, and short sale in the firm, superseded.
· Attorneys and clients’ expectations due to my dedication, hard work and devotion.
· Maintained strict confidentiality of bank records and client information.
· Recommended loan approvals and denials based on customer loan application reviews.
· Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
· Successfully closed an average of 15+ loans per month holding the firm’s record of the best settlement outcome.
· Supported sales staff by providing market trends, account analyses and new product information.
· Implemented advertising campaigns and prepared promotional materials.
· Researched competitor marketing trends and prices using data analysis.
· Examined needs, wants and spending patterns of target audience.
· Inventoried stock placed product orders and verified receipts.
· Worked independently with minimal supervision.
· Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
· Contributed to team objectives in a fast-paced environment.
· Answer multi-line phone system, set appointments for attorneys in all three offices, input information into client’s profile in ProDoc, and confirmed all appointments for all three offices.
· Pre-pare modification packets to submit to lender, followed up with lenders on a weekly basis for status update, prepared mediation packets, pre-qualify clients with lenders for various programs that may be suitable for the client, met with clients to go over documents, financials, and retained new clients that met attorney for our services
· Monitored pipelines to track and log status of loans.
· Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
· Delegated work in my department to maintain constant workflow and exceed file outcomes.
· Prepare all customer files, ordered materials needed for job site, answer all customers questions, meet with client, and help them select tile and colors, prepare permits, call in inspections, drop off, pick-up, and post permits of job sites, check on job sites projects, filling, meet with customers to sign contracts, payroll time sheets, Notary services, & etc.
· Maintained computer and physical filing systems.
· Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
· Coached new hires on company processes while managing employees to achieve maximum production.
· Managed office operations while scheduling appointments for department managers.