Marisol Solis
Nuevo,California
Summary
Personable, knowledgeable and bilingual customer service representative. Offering 15 years of experience in receptionist office setting assisting patients and teammates. Successfully in leading front desk public relations. Skilled at maintaining filing system and answering ans screening numerous telephone calls daily.
Overview
18
18
years of professional experience
Work History
Care Coordinator Spealist/Customer Care Representative
DAP Health
08.2023 - Current
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Program enrollment for Medi-cal, Cover Ca, Every Women Counts, CHDP and FamPact
- Enabling programs in Intergy EHR
- Case management for Medi-cal and follow up with county
- Outreach in surrounding communities
Customer Care Representative
Borrego Health
01.2014 - Current
- Open and close office
- Greet patient
- Check in/check out patients
- Collect Co-pays
- Answer constant flow of patient calls
- Assist patients with setting appointments an confirming
- check insurance eligibility and coordinate patient co-pay
- Fax patient referrals and follow up with specialty offices
- Process reports and any fax request
- Assist patient with billing question
- Scan charts and any documents
- Follow up with school screening
- Assist doctor with dental assistance duties
- Present oral education at preschools
- Clean operatory rooms
- Receive all inventory supplies
- Order and receive inventory office supplies
- First point of contact with maintenance/clean crew with any question issues
- Resolve any patients concerns or complaints to find a resolution
- End of day money batch
- Train new hires with CSR workflow
Customer Service Representative
Pacific Dental Services
10.2005 - 07.2010
- Open and close office
- Greet patients
- Answer constant flow of patient calls
- Assist patients with setting appointment and confirming
- assist patient with dental information
- check in/out patients
- check insurance eligibility
- Process patients co-pays and close end of the day batch
- Fax patients referral and follow up with specialty office
Education
Dental Assisting
Dental Pros
Temecula, CA03.2014
High School Diploma -
Valley View High School
Moreno Valley, CA05.2003
Skills
- Knowledgeable in charting, Practice Management, Share Point, Intergy, Media Dent
- Bilingual
- Excellent customer service
- Interpersonal skills
- Excellent multitasking capability
- Time management skills
- Team work/works well with others
- Willingness to learn
- Adaptability
- Good listening skills
- Responsible
- Good telephone etiquette
- First Aid/CPR
Timeline
Care Coordinator Spealist/Customer Care Representative
DAP Health
08.2023 - Current
Customer Care Representative
Borrego Health
01.2014 - Current
Customer Service Representative
Pacific Dental Services
10.2005 - 07.2010
Dental Assisting
Dental Pros
High School Diploma -
Valley View High School
Similar Profiles
Lineh UriosteguiLineh Uriostegui
Bilingual Call Center Representative at DAP HealthBilingual Call Center Representative at DAP Health
Veronica QuirozVeronica Quiroz
CPSP Program Lead at DAP HealthCPSP Program Lead at DAP Health
Mary RomeroMary Romero
Medical Assistant at DAP HealthMedical Assistant at DAP Health