Marisol Stamenkovic
Bellflower,Ca
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Labor Relations Coordinator
SoCalGas
Los Angeles, CA
11.2022 - Current
- Participated in committee dedicated to improving employee relations by communicating employee needs to administration.
- Reported incidents to supervisor following company procedures and regulations.
- Gathered information and statistics for economic and labor-related proposals.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Planned, managed and prepared public relations department budget.
- Researched and reacted expeditiously to internal and external communications needs.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed collective bargaining agreements to ensure compliance with labor laws and regulations.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Responded to requests from union representatives regarding employee issues or changes in working conditions.
- Developed strategies to improve operational procedures and reduce costs.
Administrative Assistant/Order Specialist
DentiumUSA
Cypress, CA
03.2022 - Current
- Delivered exceptional customer service through direct communication with clients and team members.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Processed financial documents, contracts, expense reports and invoices.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Reviewed customer orders for accuracy and completeness, ensuring that all requirements were met.
- Processed incoming orders in a timely manner and followed up on any discrepancies or issues.
- Provided customer service support by responding promptly to inquiries regarding order status and shipment tracking information.
Sale Associate
Trader Joe's
Cerritos, CA
11.2015 - 03.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Education
BACHELOR OF ARTS - SOCIOLOGY
CALIFORNIA STATE UNIVERSITY oF LOS ANGELES
Los Angeles, CA12.2021
Skills
- Mail Management
- Workplace Safety
- Collaboration
- Timeline Planning and Management
- Data Entry Documentation
- Back Office Operations
- QuickBooks
- Excel Spreadsheets
- Task Prioritization
- Meticulous Attention to Detail
- Strong Organizational Skills
- Microsoft Office
- Confidentiality and Data Protection
Languages
Timeline
Labor Relations Coordinator
SoCalGas
11.2022 - Current
Administrative Assistant/Order Specialist
DentiumUSA
03.2022 - Current
Sale Associate
Trader Joe's
11.2015 - 03.2022
BACHELOR OF ARTS - SOCIOLOGY
CALIFORNIA STATE UNIVERSITY oF LOS ANGELES