Marisol Stevens
Summary
I'm a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I portray a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Home Depot
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Processed pick up orders, returns, payment for credit card bills and markdowns per customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Crew Member
Dunkin Donuts
09.2023 - 05.2024
- Assisted team members in daily operations, ensuring smooth workflow and efficiency.
- Maintained clean and organized work environment to promote safety and productivity.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Operated equipment and machinery safely, adhering to company guidelines.
- Collaborated with team to streamline processes, enhancing overall performance.
- Ensured quality control by inspecting products before delivery.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Enhanced customer experience by providing personalized service and attention.
- Collaborated with colleagues to optimize workflow and meet production targets.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
Chipotle Restaurant
06.2023 - 09.2023
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Maintained safe food handling practices to prevent germ spread.
- Directed patrons to restrooms and other amenities within facility.
Pharmacy Technician
CVS Pharmacy
07.2022 - 06.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications
- Verified prescriptions and drug labels, documents and packages.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Prepared and processed medical insurance claim forms and records.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Sales Associate/Cashier
DSW
05.2021 - 05.2023
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Maintained clean, orderly and well-stocked register area.
- Processed customer purchases and returns via cash and credit card.
- Kept store presentable with regular cleaning and organization.
- Reported damaged items and incorrect pricing to supervisor.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures and customer services.
Babysitter
Child Care
09.2016 - 04.2019
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Supervised and cared for children ages 1 to 12.
- Enforced rules to teach good manners and maintain safe environment.
- Helped complete homework, school projects and chores.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Read stories and played alphabet games to promote early literacy.
- Communicated with parents about daily activities and any concerning behaviors.
- Helped prepare and serve nutritionally balanced meals and snacks for children.
- Ensured physical and social well-being of each child.
- Provided direct-care services for children of varying ages.
- Administered medication and minor first aid to sick and injured children.
- Took children to and from school and extra-curricular activities.
Teacher's Helper
Edward R. Murrow
01.2018 - 05.2018
- Maintained organization, cleanliness and safety in work areas.
- Moved and held materials for senior professionals to complete work.
- Organized supplies for use based on teacher's needs.
Education
Bachelor of Science - Psychology
The College of Saint Rose
Albany, NY05.2024
High school graduate -
Edward R. Murrow High School
Brooklyn, NY08.2020
Skills
- Customer Service
- Willingness to Learn
- Teamwork and Collaboration
- Valid Driver's License
- Cleaning
- Safety
- Team Contributions
- Heavy Lifting
- Inventory Counts
- Clear Communication
- Flexible Schedule
- Cleaning and Sanitizing
- Telephone Etiquette
- Problem-Solving
- Company Standards
- Food Preparation
- Quality Control Checks
- Performance Improvement
- Cash Handling
- Taking Orders
- Time Management
- Data entry
- Active listening
- Problem resolution
- Payment processing
- Order processing
- Prioritization
- Retail store support
- Stock management
Timeline
Customer Service Representative
The Home Depot
09.2024 - Current
Crew Member
Dunkin Donuts
09.2023 - 05.2024
Crew Member
Chipotle Restaurant
06.2023 - 09.2023
Pharmacy Technician
CVS Pharmacy
07.2022 - 06.2023
Sales Associate/Cashier
DSW
05.2021 - 05.2023
Teacher's Helper
Edward R. Murrow
01.2018 - 05.2018
Babysitter
Child Care
09.2016 - 04.2019
Bachelor of Science - Psychology
The College of Saint Rose
High school graduate -
Edward R. Murrow High School
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