Marisol Torres
El Paso,TX
Summary
I am excited to discuss the Military Liaison Coordinator position. Education, experience and specialized skills make me an excellent candidate. Extensive background in executing credit union strategies, performing Mortgage Origination duties, credit counseling, educating members on credit and financial services education, management duties, personal banker, member service officer, loan operations, and building viable relationships. Experience includes the following: Member Service Relationship skills, credit counselor, Mortgage loan officer, loan officer, manager Experience in team building, bilingual, descriptive oral and written communication skills. Excellent team work skills. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with members to demonstrate trust. Highly skilled at building lasting relationships with members and the community. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and managing calendars. Hardworking professional committed to providing outstanding member service and assistance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pre Need Counselor Supervisor
Texas Service Life Insurance
03.2017 - Current
- Prearrangement planner for funeral, cremation and burials
- Helping families preplan and pre pay for funeral arrangements
- Help clients choose from different types of services and funeral plans, counseling families before and after services
- Meeting with families and pre planning or and also planning funeral services in time of need
- Increased online applications in El Paso by 80% for 2023.
Division Leader
Primerica
09.2004 - Current
- Life Insurance products knowledge, communication and negotiation abilities, sales orientation and computer competencies.
- Meeting sales goals, explained various insurance policies and helped clients choose plans that suit them.
- Called on policy holders to deliver and explain policies, to analyze insurance program and suggest additions or changes beneficiaries.
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Enhanced team productivity by implementing efficient workflow systems and providing clear communication channels.
- Developed strong relationships with clients through consistent communication, timely project completion, and excellent customer service.
- Made over 35 calls daily to increase sales and excellent member service skills.
Mortgage Loan Offic
GECU
05.2009 - 10.2013
- Actively seek out business leads through community and real estate professionals.
- Analyze pre-qualifying information to determine viability of borrower's repayment ability.
- Provide Mortgage counseling to applicants relevant to risks and benefits of each loan program.
- Package and submit loan applications to include FHA, VA, Conventional, Land, Home Equity, Investment properties, 80/15/5 programs and bond loans.
- Streamlined loan application process for improved customer satisfaction and higher volume of closed loans.
Member Service and Sales Officer
GECU
05.2006 - 05.2009
- Specialize in consumer lending to include personal, auto and credit car products.
- Opened new accounts, business checking accounts and mortgage loan pre-screens.
- Assist with coaching and developing tellers on cross-selling products and services.
- Financial education to members with regard to budgeting and debt management.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Recommended and implemented strategic initiatives targeting new business to increase sales 49%.
Loan Operations Processor/Closer
GECU
06.2003 - 05.2006
- Finalize loan paperwork and funding for applicants on consumer loan products and verified income for loan application for members.
- Open new accounts, assist members and clients ia phone lines and in person to clarify loan detail and obtain signatures
- Examine loan documentation to ensure accuracy with additional verification when needed
- Enforce company service standards with regard to confidentiality and integrity.
- Increased productivity by creating detailed checklists that streamlined all verification process for various loan types.
- Managed approximately 45 incoming calls, emails and faxes per day from members.
Member Service and Sales Loan Officer
GECU
10.2001 - 06.2003
- Identify loan products and services that suite individual member financial needs
- Assist members and escrow analysis and basic mortgage-related servicing questions
- Open business and other specialized accounts based on member needs
- Assist with training exercises to help train and refresh staff on process and procedures.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Managed over 30 incoming calls, emails and faxes per day for members.
Member Service Representative
GECU
01.2001 - 10.2001
- Process monetary transactions including postings, payments and check cashing
- Provide information to members while offering financial products and services
- Refer members to specialists or lenders based on their individual needs
- Balance daily drawer and perform closing duties as assigned.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Learned internal systems and related service role duties to provide skilled team backup in handling member demands.
Supervisor
AGACI
08.2000 - 01.2001
- Retail sales for store patrons and return customers
- Perform staff development training and continued sales coaching
- Merchandise inventory and reporting management
- Store opening and closing procedures to include balancing cash drawer.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Sales Representative
Sunglass Designs And Ochhiali Da Sole
12.1998 - 08.2000
- Sales and customer service for Sunglass Design customers
- Store opening and closing procedures to include cashier duties
- Assist district managers with strategies for meeting monthly sales goals
- Leader in sales throughout entire year of 1999.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor's in Business Administration -
University of Phoenix
Santa Teresa, NM09.2009
Bachelor's Administration -
El Paso Community College
El Paso, TX08.2000
Skills
- Bilingual
- Relationship Building
- Credit Counseling
- Credit Building
- Loans
- Financial product knowledge
- Business Development
- Client relationship management
- Sales expertise
- Loan application expertise
- Sales and marketing
Certification
Life and Health, Texas
Languages
English
Spanish
Timeline
Pre Need Counselor Supervisor
Texas Service Life Insurance
03.2017 - Current
Mortgage Loan Offic
GECU
05.2009 - 10.2013
Member Service and Sales Officer
GECU
05.2006 - 05.2009
Division Leader
Primerica
09.2004 - Current
Loan Operations Processor/Closer
GECU
06.2003 - 05.2006
Member Service and Sales Loan Officer
GECU
10.2001 - 06.2003
Member Service Representative
GECU
01.2001 - 10.2001
Supervisor
AGACI
08.2000 - 01.2001
Sales Representative
Sunglass Designs And Ochhiali Da Sole
12.1998 - 08.2000
Bachelor's in Business Administration -
University of Phoenix
Bachelor's Administration -
El Paso Community College
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