Marisol Urueta
Lincoln,RI
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings a strong background in customer service as well as client relationships, with a focus on organization/ priority making, public speaking, interpersonal relationships, and attention to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
Work History
Lead Project Coordinator
Granite Telecommunications LLC
03.2022 - Current
- Spearheaded continuous process improvements, identifying areas for optimization and implementing best practices.
- Coordinated training initiatives for team members, enhancing their skill sets and contributing to overall project success.
- Championed change management efforts, helping teams adapt to new processes or technologies smoothly while minimizing disruptions to ongoing work.
- Mentored junior staff members on project management best practices, contributing to their professional development and growth within the organization.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Wrote technical narratives to document processes and design changes.
- Maintained database and spreadsheets with accurate inventory and status.
- Prepared meeting agendas and minutes for distribution and record keeping.
Server
Red Stripe Restaurants
08.2021 - 10.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Senior Bank Teller
Citizens Bank
05.2018 - 06.2019
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Collaborated with team members to continually improve processes and enhance overall branch performance.
Education
Bachelor of Arts - Psychology
Rhode Island College
Providence, RI05.2021
Associate of Arts - Public Relations
Rhode Island College
Providence, RI05.2021
Skills
- Technical Understanding
- Scope Management
- Meeting Facilitation
- Documentation Management
- Cross-functional Coordination
- Digital Literacy
- Microsoft - Microsoft Excel
- Smartsheet
- Outlook
- Adobe Creative Suite
- Canva
Program Skills
Languages
Spanish
Native or Bilingual
Timeline
Lead Project Coordinator
Granite Telecommunications LLC
03.2022 - Current
Server
Red Stripe Restaurants
08.2021 - 10.2022
Senior Bank Teller
Citizens Bank
05.2018 - 06.2019
Bachelor of Arts - Psychology
Rhode Island College
Associate of Arts - Public Relations
Rhode Island College