Marisol Valdez
Pinetop,AZ
Summary
Reliable business professional with experience in operations and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Service Operations Specialist & Mixer Driver
Perkins Aggregates
09.2022 - Current
- Collected, arranged, and input information into client management database systems.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed and updated order information utilizing tracking spreadsheets using Microsoft excel.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Worked with production manager in timely delivery of concrete to key clients.
Client Services Specialist
Integrity Pool Care
02.2020 - 09.2022
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Associate
Tractor Supply
04.2019 - 02.2020
- Informed customers about special promotions and provided detailed information for various products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Class A CDL
CDL Educational Driving School
Enid, OK2022
High School Diploma -
Blue Ridge High School
Pinetop, AZ06.2018
Skills
- Customer Service
- Account Management
- Data Entry
- Microsoft Office
- Front Office Administration
- Data Management
- Interdepartmental Communication
Timeline
Service Operations Specialist & Mixer Driver
Perkins Aggregates
09.2022 - Current
Client Services Specialist
Integrity Pool Care
02.2020 - 09.2022
Customer Service Associate
Tractor Supply
04.2019 - 02.2020
Class A CDL
CDL Educational Driving School
High School Diploma -
Blue Ridge High School
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