Marisol Vega
Live Oak,FL
Summary
Dedicated and goal-oriented professional with 15+ years of experience in customer service, hotel operations, and office administration. Loyal, hardworking, and adaptable, with strong skills in problem-solving, communication, and team leadership. Bilingual in English and Spanish. Seeking a full-time position where I can utilize my experience, grow professionally, and contribute meaningfully to the team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Clerk
Pine Street Automotive
02.2025 - 08.2025
- Streamlined filing systems, improving document retrieval speed.
- Maintained accurate financial records for compliance.
- Implemented a digital scheduling system, reducing appointment conflicts.
- Supported team operations, boosting morale and office efficiency.
- Improved inventory processes, reducing discrepancies and improving fulfillment.
Front Office Manager
G6 Hospitality LLC
05.2023 - 01.2025
- Led front desk operations, enhancing efficiency and guest satisfaction.
- Trained and scheduled front desk team members.
- Handled guest inquiries and resolved complaints promptly.
- Managed budgets and contracts; provided strategic reports to management.
- Increased check-in efficiency and improved satisfaction scores.
Housing Specialist / Case Manager
Miami-Dade County
08.2022 - 04.2023
- Assessed tenant needs and coordinated housing and mental health services.
- Created and monitored action plans for client well-being.
- Liaised between clients, landlords, and legal representation.
- Handled eviction disputes and facilitated relocation support.
Night Auditor
Deco Collection Hotels
03.2019 - 07.2022
- Managed guest check-ins/outs and handled nightly reports.
- Balanced daily revenue, reconciled accounts, and prepared reports.
- Handled guest complaints and ensured a positive overnight experience.
Night Auditor
The Mutiny Hotel
05.2016 - 03.2019
- Oversaw hotel operations during overnight shifts.
- Produced daily revenue and operations reports.
- Ensured accurate check-ins, check-outs, and financial postings.
Manager (Front Office)
Ramada Inn
02.2014 - 05.2016
- Supervised and trained front desk staff.
- Drove guest satisfaction and reward program enrollment.
- Handled scheduling, guest relations, and nightly audits.
Front Desk Agent
Esplendor Breakwater Hotel
04.2012 - 01.2014
- Provided exceptional guest service and concierge support.
- Managed reservations, calls, and night audit responsibilities.
Cage Cashier
Seminole Hard Rock Hotel & Casino
02.2010 - 02.2012
- Processed cash transactions, jackpots, and casino markers.
- Maintained accuracy with safety deposit boxes and financial accounts.
Store Manager
Zain Supermarket
05.2006 - 01.2010
- Managed daily operations, payroll, inventory, and customer service.
- Trained and scheduled staff while ensuring store performance.
Education
High School Diploma - undefined
Hialeah High School
Hialeah, FL01.2004
Skills
- Hotel Systems: Opera PMS, RoomMaster, SynXis, HotelKey, Extranets
- Software: Microsoft Office (Word, Excel, PowerPoint, Outlook), QuickBooks, ADP WorkforceNow
- Customer Service & Communication: Phone etiquette, complaint resolution, client relations
- Business Operations: Budgeting, reporting, audits, workflow optimization
- Administrative: Data entry, scheduling, inventory, office support
- Core Strengths: Strategic Planning, Analytical Thinking, Crisis Management, Time Management, Adaptability, Team Leadership
Certification
Certified Notary Public - State of Florida
LANGUAGES
English: Native
Spanish: Highly Proficient
Timeline
Office Clerk
Pine Street Automotive
02.2025 - 08.2025
Front Office Manager
G6 Hospitality LLC
05.2023 - 01.2025
Housing Specialist / Case Manager
Miami-Dade County
08.2022 - 04.2023
Night Auditor
Deco Collection Hotels
03.2019 - 07.2022
Night Auditor
The Mutiny Hotel
05.2016 - 03.2019
Manager (Front Office)
Ramada Inn
02.2014 - 05.2016
Front Desk Agent
Esplendor Breakwater Hotel
04.2012 - 01.2014
Cage Cashier
Seminole Hard Rock Hotel & Casino
02.2010 - 02.2012
Store Manager
Zain Supermarket
05.2006 - 01.2010
High School Diploma - undefined
Hialeah High School
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