Marisol "ALEX" Reyes-Vergara
Moreno Valley,CA
Summary
Dynamic SR Business Analyst offering 27+ years of Information Solution at PIH Health.
Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Demonstrates strong analytical, communication, project management, skills and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Enhanced project efficiency and user satisfaction through effective communication and workflow optimization.
Equipped with strong problem-solving abilities. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Currently I’m supporting over 20 different business applications. I would like to continue to contribute to PIH excellence and growth.
Overview
28
28
years of professional experience
Work History
SR Business Analyst Contractor
Altera
06.1997 - Current
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Trained new hires and team members in application usage and maintenance procedures, enhancing team productivity.
- Enhanced team collaboration by implementing shared documentation platform for project tracking and communication.
- Designed and executed test plans to validate system performance before major deployments.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed post-implementation testing to confirm successful system deployment.
- Provided ongoing support for post-implementation, ensuring seamless transitions for users while addressing any concerns and resolving issues promptly.
- Actively participated in team meetings, sharing insights from previous projects that led to improved strategies moving forward.
- Collaborated with stakeholders’ expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Analyzed business processes to identify inefficiencies and recommend process improvements.
- Provided technical support for troubleshooting and resolving incidents reported by end-users, implement system changes and identify long-term solutions
- Implemented new software solutions, streamlining workflow and increasing productivity.
- Interact with internal customers to understand business needs and translate into requirements and project scope.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Education
No Degree - Law in Court Proceeding And CSI
LBCC
Carson, CASkills
- Requirements gathering
- User acceptance testing
- User training
- Business administration
- Business solutions development
- Project management of upgrades/update and new applications
- Team collaboration
- Workflow Analysis and optimization
- Analytical problem-solving
- Attention to detail
- Client relationship management
- Business analysis
- Test case scenarios
- Collaborative stakeholder relations
Languages
Spanish
Native or Bilingual
Timeline
SR Business Analyst Contractor
Altera
06.1997 - Current
No Degree - Law in Court Proceeding And CSI
LBCC
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