Marisol Hernandez
Balch Springs,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.Versatile and results-driven professional with extensive experience at Jefferson Dental & Orthodontics. Excelled in dental assistance and insurance coordination, enhancing patient satisfaction and streamlining treatment processes. Demonstrated expertise in equipment sterilization (hard skill) and team leadership (soft skill), achieving a significant improvement in operational efficiency.
Overview
8
8
years of professional experience
Work History
Dental Assistant /Dental Insurance Coordinator
Jefferson Dental & Orthodontics
11.2020 - 09.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Streamlined communication between patients, providers, and insurance companies for seamless treatment processes.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed insurance approval forms for scheduled procedures and office visits.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Verified insurance eligibility and accurately coded insurance to facilitate timely billing.
- Streamlined the insurance application process for clients, resulting in quicker policy issuance.
- Updated accounts with latest patient, payment and insurance information.
- Developed comprehensive database for client insurance policies, improving accessibility and management.
Assistant Manager /Licensed Hairstylist
Sport Clips
04.2018 - 10.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Processed payroll for employees and reported payroll taxes for organization.
Cashier
Elrod's Cost Plus
03.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Skyline High School
Dallas, TX05-2018
Skills
- Customer service
- Time management
- Decision-making
- Team leadership
- Complex Problem-solving
- Staff training and development
- Multitasking and organization
- Work ethic and integrity
- Cash handling
- Dental impressions
- Equipment sterilization
- Digital X-ray proficiency
- Dental radiography
- Appointment scheduling
- Long-term care insurance
- Insurance authorization management
- Understanding of commercial insurance policies
- Insurance coordination
- Insurance accounting
- Accounting and bookkeeping
- Accounts payable and receivable
- Responsible and dependable
- Dependable and consistent
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Dental Assistant /Dental Insurance Coordinator
Jefferson Dental & Orthodontics
11.2020 - 09.2024
Assistant Manager /Licensed Hairstylist
Sport Clips
04.2018 - 10.2020
Cashier
Elrod's Cost Plus
03.2017 - 04.2018
High School Diploma -
Skyline High School
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