Marissa Acosta
Corpus Christi,TX
Summary
Dynamic Front Desk Agent at Multi Resorts at Puente Vista, recognized for enhancing guest satisfaction through exceptional customer service and effective problem-solving. Skilled in cash handling and reservation systems, in streamlining operations, resulting in improved efficiency and positive guest feedback. Committed to fostering strong guest relations and delivering personalized experiences. Prepared to bring extensive customer service experience to new role.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Multi Resorts At Puente Vista
08.2023 - Current
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations at the front desk.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and cancellations using the property management system, enhancing booking accuracy.
- Assisted in maintaining lobby appearance, contributing to a welcoming environment for guests.
- Handled cash transactions and processed payments accurately, ensuring financial integrity.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests swiftly.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergencies while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Handled emergencies with calmness and efficiency, ensuring guest safety.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Developed a quick reference guide for local attractions and dining, enriching the guest experience.
- Resolved guest complaints with effective problem-solving, improving the overall guest experience.
Temp Worker
Express Employment Professionals
04.2023 - 08.2023
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations at the front desk.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Coordinated reservations and cancellations using the property management system, enhancing booking accuracy.
Veterinary Technician
Animal Hospital of Padre Island
01.2022 - 04.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
Care Team Member
My Dog's Care Center
10.2021 - 12.2021
- Supervised playgroups, ensuring safe and engaging interactions among dogs.
- Administered daily feeding and medication schedules for diverse canine needs.
- Maintained cleanliness of facilities, promoting hygiene and safety standards.
- Collaborated with team members to optimize daily operations and improve service delivery.
Crew Member
McDonald's
01.2021 - 09.2021
- Provided exceptional customer service to enhance guest satisfaction and promote repeat business.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing and cash handling.
- Collaborated with team members to maintain cleanliness and organization of dining and service areas.
- Trained new crew members on operational procedures, safety standards, and customer engagement techniques.
Line Cook
Mike's Main Street Bar and Grill
09.2019 - 11.2020
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Assisted in inventory management, ensuring fresh ingredients were utilized efficiently.
- Collaborated with team members to expedite service during peak hours.
Dog Groomer
Tiffany Kennels
03.2018 - 05.2019
- Performed breed-specific grooming techniques to enhance pet appearance and comfort.
- Maintained cleanliness of grooming stations and equipment, ensuring compliance with health standards.
- Educated pet owners on proper coat care and maintenance routines for improved hygiene.
- Mentored junior groomers in effective handling techniques and grooming best practices.
Cashier
Stripes Convenience Store
06.2017 - 02.2018
- Processed customer transactions efficiently using point-of-sale systems
- Provided exceptional customer service, addressing inquiries and resolving complaints
- Maintained accurate cash drawer balances through meticulous record-keeping
- Collaborated with team members to enhance store operations and improve workflow
- Trained new cashiers on register procedures and customer service best practices
- Implemented promotional sales strategies to boost product visibility and customer engagement
- Conducted regular inventory checks to ensure stock availability and minimize loss
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Kennel Attendant
Gulf Coast Humane Society Inc.
03.2017 - 04.2017
- Provided daily care and supervision for various breeds, ensuring health and safety standards were met.
- Administered medications and vaccinations following veterinary guidelines to maintain animal well-being.
- Monitored animal behavior and reported any signs of distress or illness to management immediately.
- Maintained cleanliness of kennel facilities, including sanitation of living areas and exercise spaces.
Personal Shopper
Walmart
06.2016 - 11.2016
- Utilized Walmart's inventory management system to efficiently locate and procure requested items.
- Collaborated with team members to optimize stock levels and ensure product availability for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
Corner Store Valero
11.2015 - 06.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Account Manager
Results
09.2015 - 11.2015
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Managed contract negotiations, ensuring compliance with company policies and client expectations.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Prep Cook
P.F. Chang's Bistro
02.2015 - 04.2015
- Prepared ingredients by chopping, slicing, and dicing to ensure timely meal service.
- Coordinated with chefs to streamline food preparation processes for efficiency and consistency.
- Maintained cleanliness and organization of workstations to promote a safe cooking environment.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
Cashier
7-11 Convenience Store
02.2014 - 10.2014
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Peter Piper Pizza Inc
03.2013 - 05.2013
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Prepared various pizza styles, ensuring adherence to quality standards and customer preferences.
- Operated commercial kitchen equipment efficiently, maintaining optimal functionality and safety protocols.
Education
Rockport-Fulton High School
Rockport, TXSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Guest accommodations
- Listening skills
- Reservation systems
- Front desk management
Timeline
Front Desk Agent
Multi Resorts At Puente Vista
08.2023 - Current
Temp Worker
Express Employment Professionals
04.2023 - 08.2023
Veterinary Technician
Animal Hospital of Padre Island
01.2022 - 04.2023
Care Team Member
My Dog's Care Center
10.2021 - 12.2021
Crew Member
McDonald's
01.2021 - 09.2021
Line Cook
Mike's Main Street Bar and Grill
09.2019 - 11.2020
Dog Groomer
Tiffany Kennels
03.2018 - 05.2019
Cashier
Stripes Convenience Store
06.2017 - 02.2018
Kennel Attendant
Gulf Coast Humane Society Inc.
03.2017 - 04.2017
Personal Shopper
Walmart
06.2016 - 11.2016
Cashier
Corner Store Valero
11.2015 - 06.2016
Account Manager
Results
09.2015 - 11.2015
Prep Cook
P.F. Chang's Bistro
02.2015 - 04.2015
Cashier
7-11 Convenience Store
02.2014 - 10.2014
Cashier
Peter Piper Pizza Inc
03.2013 - 05.2013
Rockport-Fulton High School
Similar Profiles
HEM BHATTHEM BHATT
Team Leader at Multi Outlet | Sheraton Hotel & ResortsTeam Leader at Multi Outlet | Sheraton Hotel & Resorts
Alyssa YoungAlyssa Young
Customer Relations Manager at Puente Hills MazdaCustomer Relations Manager at Puente Hills Mazda
Santiago HauSantiago Hau
Lead Night Custodian at Hacienda La Puente Unified School DistrictLead Night Custodian at Hacienda La Puente Unified School District
Daniel GarzaDaniel Garza
Restaurant Cook at Bill Millers BBQRestaurant Cook at Bill Millers BBQ
Justin RiosJustin Rios
Instrument & Electrical Technician at American Chrome ChemicalInstrument & Electrical Technician at American Chrome Chemical