Marissa Aleman

Oversaw entire digital platform for Walmart Academy store, including online orders and approximately 40-50 employees. Responsibilities include data-driven approaches to improving operations and forecasting team and customer needs, keeping detailed records of weekly progress, maximized performance and mentored team members, evaluated individuals knowledge, skills, and strengths in order to assign team positions that reinforce talent areas, maintained team schedules and evaluations, applied customer feedback to develop improvement and support long-term business, maintained professional demeanor when addressing unhappy or angry consumers, encouraged team to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

Manage, trained and help develop approximately 10-15 individuals, minimized resource and time losses by addressing employee or production issue directly, implemented timely solutions, managed schedules, accepted time off requests and found coverage for short shifts, established professional relationships with team members to achieve quick resolutions for various issues, coached team members in techniques necessary to complete job tasks, continuously checked products for quality assurance according to strict guidelines, evaluated employee skills and knowledge regularly, demonstrated new products, procedures and techniques, improved operations through consistent hard work and dedication.