Marissa Alff
Looking To Relocate To Camarillo,CA
Summary
Enthusiastically seeking to represent a reputable company that provides excellent customer service and products to the interior design industry. A reliable and professional team player with strong communication skills and attention to detail. Efficiently handles client requests, questions, and feedback with a positive and personable approach.
Overview
10
10
years of professional experience
Work History
Design Consultant
Swann's Furniture & Design
03.2024 - Current
- Offered welcoming greeting and appointment qualification for walk-in customers who are looking to explore quality furnishings and home accessories.
- Engaged in friendly conversation with customer to better uncover individual furnishings needs and desires.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
- Used in-store system to locate inventory, and to provide accurate and current pricing.
Interior Design Project Coordinator
The Perfect Peony
03.2023 - 03.2024
- Created efficient workflows and communication channels between clients, designers, and vendors using Studio Designer Project Manager.
- Improved team collaboration through regular status meetings to ensure alignment on goals and deliverables across various stages of the project.
- Maintained accurate records of all communications, invoices, contracts, and other important documents for easy reference during pricing audits or disputes resolution.
- Assisted clients in making informed decisions regarding space planning, color schemes, and material selections.
- Delivered exceptional customer service by addressing Principal Designer concerns promptly and professionally throughout the project lifecycle.
- Managed procurement and pricing of materials, furnishings, and finishes in accordance with Principal Designer preferences.
Home Builder Studio Manager
Pyramid Homes
03.2022 - 12.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed strong relationships with clients through clear communication, addressing concerns promptly and ensuring a positive experience throughout the home-building process.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed space planning concepts, color palette selections, and textile presentations.
Design Consultant
Decorative Materials
03.2015 - 01.2021
- Knowledgeable of usage, costs, and production techniques of luxury ceramic, porcelain, stone, and glass
- Cultivated excellent client rapport and loyalty through thoughtful and warm interactions via phone, email, and in person.
- Engaged in weekly customer outreach including new product presentations, site visits, and hand-written thank you notes.
- Enhanced client satisfaction by providing tailored design solutions for residential home-owners and to-the-trade clients.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
- Consistently met or exceeded sales goals.
Project Coordinator
Decorative Materials
03.2014 - 03.2015
- Primary person of contact with visitors. Offered welcoming greeting and appointment qualification for walk-in customers who are looking to renovate or browse the showroom.
- Accurately compiled product information for quoting and purchasing. This includes product specifications for cost, lead time, application, quantities, and freight costs.
- Responsible for showroom cleanliness, aesthetics, and functionality which included organization of displays, samples, and maintaining office supplies for the entire office.
- Sent out outstanding invoices for Accounts Receivable and applied payments for processing.
- Managed showroom while main Design Consultant and management was out of office.
Education
Bachelor of Science - Interior Design
Northern Arizona University
Flagstaff, AZ09.2009
Skills
- Great attention to detail
- Strategic thinking
- Client communication
- Organization skills
- Computer literate (Windows)
- Project management
- Vendor relationships
- Customer service and satisfaction
- Reliability and adaptability
- Multitasking and organizing
- Punctual and dependable
- Teamwork and collaboration
Timeline
Design Consultant
Swann's Furniture & Design
03.2024 - Current
Interior Design Project Coordinator
The Perfect Peony
03.2023 - 03.2024
Home Builder Studio Manager
Pyramid Homes
03.2022 - 12.2022
Design Consultant
Decorative Materials
03.2015 - 01.2021
Project Coordinator
Decorative Materials
03.2014 - 03.2015
Bachelor of Science - Interior Design
Northern Arizona University