Marissa Alonzo

• Acts as a primary point of contact for issues requiring escalation with the operations team and ensures resolution
• Provides optimal customer service for internal, external, and clients within applicable departmental and regulatory guidelines
• Responsible for ensuring performance management with quality, efficiency, and employee development accountability
• Responsible for mentoring and coaching senior resolutions representatives.

• Handles escalated calls and provides assistance to floor representatives with job knowledge and complex issues
• Assists members effectively by resolving their issues and complaints
• Responsible for creating a positive and work environment for call center representatives
• Discusses products offered and ensures customer satisfaction
• Provides members additional information and/or explains services.

• Responsible for purchasing products and materials for the organization
• Assessing the market, evaluates pricing and availability of parts, and maintains accurate records
• Responsible for market research, competitor analysis, product evaluation and testing, monitors purchase orders, and creates reports for the management team.

Responsible for marketing the facilities to obtain new patients.

Maintains good relationships with outside organizations, hospitals, and medical practitioners to generate patient referrals and admissions.

Get familiar with various insurance providers to easily determine what services are available for the patients.

• Responsible for marketing the facilities to obtain new patients
• Maintains good relationships with outside organizations, hospitals, and medical practitioners to generate patient referrals and admissions
• Familiarize various insurance providers to easily determine what services are available for the patients.