Marissa Alvarado
Frankfort,IL
Summary
Accomplished Director of Operations at Red Lobster, adept in operational efficiency and strategic planning, led to significant organizational growth. Excelled in KPI tracking and team leadership, fostering a culture of high performance and operational excellence. Proven track record in enhancing productivity and employee satisfaction through effective staff training and development.
Overview
12
12
years of professional experience
Work History
Director of Operations
Red Lobster
05.2021 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
General Manager
Red Lobster
01.2017 - 05.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Restaurant Manager
Red Lobster
07.2012 - 12.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Project Manager
LATA Corp
05.2012 - 08.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to executive management.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
Education
Bachelor of Science - Interdisciplinary Studies
Illinois State University
Normal, IL12.2011
High School Diploma -
Lincoln Way Central High School
New Lenox, IL06.2006
Skills
- Operational Efficiany
- KPI Tracking
- Data Analysis
- Hiring and Onboarding
- Strategic Planning
- Strategic planning and execution
- Cost Control
- Leadership training
- Performance Analysis
- Schedule oversight
- Operations Management
- Team Leadership
- Decision-Making
- Staff training/development
- Staff Management
Timeline
Director of Operations
Red Lobster
05.2021 - Current
General Manager
Red Lobster
01.2017 - 05.2021
Restaurant Manager
Red Lobster
07.2012 - 12.2016
Project Manager
LATA Corp
05.2012 - 08.2012
Bachelor of Science - Interdisciplinary Studies
Illinois State University
High School Diploma -
Lincoln Way Central High School
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