Hi, I’m
MARISSA ALVARADO
Huntington Beach,CA
Overview
8
years of professional experience
Work History
Alvaron EventsIrvine, CA
Event Staff Member
06.2018 - Current
Job overview
- Recorded details of attendance or sales activities.
- Tended to patrons with special needs by offering additional assistance.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Sought guidance from team members to resolve issues and identify appropriate issues for escalation.
- Greeted or assisted patrons entering or exiting facility.
- Settled disputes or helped solve other customer concerns.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
Newport Beach Film FestivalNewport Beach, CA
Student Volunteer
01.2022 - 12.2022
Job overview
- Maximized community outreach, developing customer, public and government support to ideas and image of the company.
- Maintained outreach contacts in the organization's database to track progress toward base building goals.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners and raised brand awareness.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Led implementation of systems and database for tracking clients needs, progress and handling requests and transactions.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Timeline
Student Volunteer
Newport Beach Film Festival
01.2022 - 12.2022
Event Staff Member
Alvaron Events
06.2018 - Current