Marissa Andrews
Newark,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Effective at conflict resolution and persuasive communication. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Support Manager
TOPIX Pharmaceuticals
Newark , DE
02.2023 - Current
- Manage ClarityRX website- inquiries, complaints, returns, refunds.
- Place product orders for independent businesses and doctors offices.
- Used Synergy to create and manage business accounts
- Support incoming calls & manage multiple email boxes daily.
- Work with e-tailer accounts and using their portals to place large qty product orders- AMAZON, LOVELYSKIN, etc.
- Data entry to track sales and order placing
- File work orders
- File incident reports
- Work along side ecommerce to better improve website functionality.
- Manage affiliate program
- Oversee Hand and Stone Massage Showcases and training orders
- High level of Excel and One Note usage.
- Work with warehouse daily to track and fulfill orders.
Skin Care Specialist
Massage Luxe
Wilmington , DE
12.2022 - 02.2024
- Sell our Membership Programs
- Answering Phones and walk in inquiries
- Sell Products
- Daily Inventory Count
- Build Rapport with members.
- De-escalate concerns or problems.
- Educate Members of Skin Care & Skincare Products
- Handle Cash drawer
Customer Service Representative
Highmark
Newark , DE
07.2022 - 04.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with insurance questions, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Used sharepoint and many other systems/ multitasking using many systems at once
Lead Sales /Front Desk Representative
Massage Envy
Newark , DE
05.2021 - 09.2021
- Built and Maintained pipeline that supported monthly and annual goals.
- Provided product information to customers that aligned with their needs.
- Cold called potential customers to generate leads.
- Booked and scheduled members appointments, sold memberships daily.
- Managed multiple task while remaining flexible and adaptable work environment.
- Took on managerial task due to absent management.
Bartender/Restaurant Server
Ruby Tuesday
Bear , DE
06.2014 - 11.2020
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
Education
Esthetic License - Advanced Esthetician
Dawn Career Institute
Newark, DE07-2021
High School Diploma -
Paul M Hodgson Vo-tech
Newark, DE05-2012
Skills
- Customer Support
- Lead
- Prioritizing
- Time Management
- Quick Problem Solver
- Quick Visual Learner
- Adaptable
- Proficient in Microsoft
- Sales
- Reliability
- Teamwork and Collaboration
Timeline
Customer Support Manager
TOPIX Pharmaceuticals
02.2023 - Current
Skin Care Specialist
Massage Luxe
12.2022 - 02.2024
Customer Service Representative
Highmark
07.2022 - 04.2023
Lead Sales /Front Desk Representative
Massage Envy
05.2021 - 09.2021
Bartender/Restaurant Server
Ruby Tuesday
06.2014 - 11.2020
Esthetic License - Advanced Esthetician
Dawn Career Institute
High School Diploma -
Paul M Hodgson Vo-tech
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