Marissa Aragon
Golden,CO
Summary
Hardworking and reliable individual willing to lead in every aspect that presents itself accordingly. I provide an experience to all customers and patients by going above and beyond on a daily basis. Trained in cash handling, problem resolution, sales, customer service, collections, billing, insurance, scheduling, training, and EPIC systems. Motivated to continue to learn and grow as a leader. Focused on being observant and listening to any critique to improve individually and as a team. Can adapt to any system change very efficiently. I am registered with the Colorado Secretary of State as a Notary Public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Radiology Patient Access Representative
Panorama Orthopedics & Spine Center
Golden , CO
04.2023 - Current
- Collected co-pays and other payments from patients at time of service.
- Created new patient accounts in the EPIC system as needed.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified insurance coverage for services provided by the facility.
- Scanned documents into electronic medical records system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Greeted patients and visitors in a courteous and professional manner.
- Collaborated with other departments to ensure quality customer service was delivered.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Managed incoming faxes related to patient registration processes.
- Ensured accuracy of all data entered into computer system.
- Responded to patient inquiries regarding billing or financial matters.
- Actively participated in team meetings and training sessions.
- Assisted with scheduling outpatient appointments.
- Communicated financial obligations to patients and collected fees at time of service.
- Identified training needs, planned and delivered training programs for employees.
- Designed training materials for customer service staff members.
- Developed and delivered training materials to staff members.
- Assisted with scheduling surgeries or tests when requested.
- Oversaw employee scheduling to meet coverage changes.
Banking Center Supervisor
Huntington National Bank
Edgewater , CO
03.2019 - 04.2023
- Performed daily balancing functions within established timeframes to maintain operational efficiency and accuracy of branch records.
- Processed loan applications according to bank policies and procedures.
- Assisted in developing strategies to increase sales volume and profitability.
- Maintained up-to-date knowledge of bank products and services in order to provide customers with accurate information when needed.
- Resolved customer inquiries promptly, accurately, and professionally while maintaining a high level of customer satisfaction.
- Monitored day-to-day operations of the banking center, including opening and closing procedures and cash management.
- Participated in community events related to the bank's services.
- Developed and implemented training programs for new hires in the banking center.
- Assisted customers with online banking setup, account transfers, deposits, withdrawals.
- Provided coaching, counseling, feedback, performance reviews, and disciplinary action as needed for team members.
- Interviewed job candidates for open positions within the banking center.
- Investigated suspicious activity or transactions reported by staff members or customers.
- Assisted customers with their banking needs, including opening accounts, setting up transfers between accounts.
Education
High School Diploma -
John F Kennedy High School
Denver, CO05-2018
Skills
- Multitasking and Organization
- Problem-Solving
- Scheduling Diagnostic Procedures
- Registration management
- Insurance company knowledgeable
- Financial Procedures Adherence
- Appointment Scheduling
- Customer Service
- Phone and Email Etiquette
- System Updating
- Team Leadership
- Team Collaboration
- Information Collection
- Fee Collection
- Training employees
- Training Assistance
- Flexible and Adaptable
- Decision-Making
- Supervision and leadership
- Remote Office Availability
- EPIC Software Proficiency
- Organizational Skills
- Excellent Communication
- Dependable and Hardworking
Accomplishments
- Academic Honors
- 3 Customer Service Awards
- Junior Achievement Excellence Award
Certification
- Notary Public
References
References available upon request.
Timeline
Radiology Patient Access Representative
Panorama Orthopedics & Spine Center
04.2023 - Current
Banking Center Supervisor
Huntington National Bank
03.2019 - 04.2023
High School Diploma -
John F Kennedy High School
- Notary Public
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