Marissa Armas
San Diego,CA
Summary
Dedicated Department Head adept at managing programs who brings a deep understanding of what it takes to run high-quality programs and achieve desired results. A versatile leader proficient in handling diverse functions on daily basis offering 9+ years of experience managing and improving Child and Youth Development programs.
Overview
10
10
years of professional experience
Work History
Department Head - Child and Youth Development
John A Davis YMCA
09.2022 - Current
- Provided ongoing leadership to Davis YMCA Character Builders programs and all East County Day Camp programs.
- Evaluated Character Builders program performance continuously to identify areas of improvement and implement strategies to keep team performing at a high level.
- Increased quality for Day Camp programs at Davis, Cameron and McGrath YMCA through proven training methods and strong leadership support.
- Provided excellent parent experience by responding to requests, addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Facilitated high-quality training program delivery to employees in both Character Builders and Day Camp programs for East County region.
- Interviewed and hired, over 100 personnel to provide adequate staffing for all East County Day Camp programs.
Program Director II
YMCA Of San Diego County
02.2018 - 09.2022
- Provided ongoing direction and leadership for Day Camp, Child Watch, Digital Studio, and all Outreach program operations.
- Managed camp operations for Mission Valley YMCA and Krause Family Skate Park facilities serving over 320 campers each day (500+ campers pre COVID).
- Hired, trained, and supervised over 70+ staff for all departments.
- Maintained ACA Accreditation for Day Camp program.
- Collaborated with various departments to uncover issues, identify applicable solutions and offer guidance to support program quality.
- Increased Child Watch registrations/memberships from 20 to 195 currently at Mission Valley YMCA under the new model.
- Coordinated annual holiday outreach event that provides personalized Christmas gifts for over 100 families by working with community partners, YMCA members, and donors.
- Recruited, hired and trained initial personnel for the Mission Valley Digital studio to re-establish key programs and develop new offerings to reach a more diverse clientele.
- Supervised the reopening of Summerbridge - a five week summer academic outreach program held at Urban Discovery Academy.
- Developed and Trained staff for a COVID-19 Full day Academic Enrichment program and Part Day Physical and Social Enrichment program which assists students in their distance learning at 5 different locations
Program Director I - Day Camp
YMCA Of San Diego County
02.2018 - 05.2021
- Responsible for leading the Summer Day Camp Program at the Mission Valley YMCA including all program planning and implementation, compliance with all policies, procedures and American Camp Association standards and provide written documentation when necessary.
- Direct fiscal management of camp budget of over 1.2 million dollars in revenue annually .
- Assisted in the hiring and selection process for 200+ camp staff including screening candidates, interviewing, reference checking, and all human resource related paperwork for 3 YMCA facilities.
- Training and Management of 100+ staff
Coordinator II - Camp
YMCA of San Diego County
01.2017 - 02.2018
- Responsible for leading the Summer Day Camp Program at the Mission Valley YMCA including all program planning and implementation, compliance with all policies, procedures and American Camp Association standards and provide written documentation when necessary
- Responsible for assisting with Toby Wells Day Camp Program throughout off season time
- Assisted in the hiring and selection process for 200+ camp staff including screening candidates, interviewing, reference checking, and all human resource related paperwork
- Training and Management of 100+ staff
- Direct point of contact/management for over 45 specialized vendors and booking trips for 11 weeks of summer program for over 20 camps each week Monday through Friday
- Address any parent concerns provide high quality customer service at all times
- Responsible for the care and safety of over 3000 campers each summer
Coordinator II - ASES
YMCA Of San Diego County
03.2016 - 02.2017
- Completes training for all new team members to PrimeTime Expanded Learning department, 75+ new staff per year
- Develops new materials to create an introduction/orientation to program that each team member will complete prior to reporting to school campus
- Communicates with new hires to department by developing goals, assessing progress, providing feedback
- Supervises and administrates two Before/After school programs, and over 25 staff
- Manages the financial oversight of the two programs totaling over $250,000.
Site Supervisor
Toler Elementary
08.2014 - 03.2016
- Completed all administrative duties as assigned by Program Director such as paperwork, files, and filing
- Communicated effectively and professionally with members of the Extended Learning Opportunity Office, YMCA Team Headquarters, parents and guardians of program participants and members of the school faculty
- Plan, coordinate, and implement appropriate educational, recreational, social and multicultural activities for program participants that are all aligned to common core standards
- Observed and coached staff to ensure a quality program at all times
- Supervised a large staff team of Youth Leaders
- Operated in a constantly changing/fast paced environment.
Coordinator I - Camp
YMCA Of San Diego County
03.2015 - 08.2015
- Ensured all staff received breaks within the appropriate time frame
- Handled all timecards for all staff at Mission Valley location
- Created the weekly schedule ensuring that all camps are in ratio
- Discussed all camp concerns/praises with program participants and parents
- Ensured a smooth functioning day, every day, during the camp season.
Education
Bachelor of Arts - Liberal Studies
California Lutheran University
Thousand Oaks, California 12.2012
Skills
- Time Management
- Customer Service
- Staff Development
- Program Organization
- Outreach Programs
Strengths
- Restorative
- Significance
- Competition
- Consistency
- Relator
Accomplishments
National Afterschool Association Next Generation of Afterschool Leader - 2019
California School Age Consortium - 2017 Fellows Program
Girl Scout Gold Award Recipient - 2010
References
References available upon request
Timeline
Department Head - Child and Youth Development
John A Davis YMCA
09.2022 - Current
Program Director II
YMCA Of San Diego County
02.2018 - 09.2022
Program Director I - Day Camp
YMCA Of San Diego County
02.2018 - 05.2021
Coordinator II - Camp
YMCA of San Diego County
01.2017 - 02.2018
Coordinator II - ASES
YMCA Of San Diego County
03.2016 - 02.2017
Coordinator I - Camp
YMCA Of San Diego County
03.2015 - 08.2015
Site Supervisor
Toler Elementary
08.2014 - 03.2016
Bachelor of Arts - Liberal Studies
California Lutheran University
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