Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Arnold

Troy,AL

Summary

Dynamic and dedicated professional with extensive experience at Easterling Correctional Facility, excelling in CCTV monitoring and incident coordination. Proven ability to enhance safety and security while delivering exceptional customer service. Skilled in report writing and emergency response, consistently exceeding expectations in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Security Officer

Easterling Correctional Facility
Clio, AL
05.2024 - Current
  • Monitored CCTV systems to ensure safety and security of premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.

Deli Clerk

Publix Grocery Store
Troy, AL
11.2023 - 06.2024
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Stocked shelves with fresh items daily.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Documented and entered special orders for event catering and party trays.
  • Responded to customer questions regarding product availability.

Machine Operator Technician

KW Container
Troy, AL
03.2022 - 11.2023
  • Verified production orders prior to starting set-up.
  • Checked raw material levels to maintain adequate stock for upcoming work.
  • Reviewed specifications, drawings and instructions to understand adhesive requirements, parts, and assemblies, and other information.
  • Programmed computer numerical control machines using CAD and CAM software packages.
  • Promoted worksite safety by identifying and mitigating hazards.
  • Trained new employees on how to use machinery properly for their own safety.
  • Read diagrams and work orders to coordinate machine schedule.

Customer Service Representative

Home Depot
Florida City, FL
02.2019 - 08.2021
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Education

High School Diploma -

Charles Henderson High School
Troy,AL
05-2014

Skills

  • CCTV monitoring
  • Report writing
  • Incident coordination
  • Access control
  • Emergency response
  • Customer service

Timeline

Security Officer

Easterling Correctional Facility
05.2024 - Current

Deli Clerk

Publix Grocery Store
11.2023 - 06.2024

Machine Operator Technician

KW Container
03.2022 - 11.2023

Customer Service Representative

Home Depot
02.2019 - 08.2021

High School Diploma -

Charles Henderson High School

Similar Profiles

CREATE PROFILE
Marissa Arnold