Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Ashford

Asheboro,NC

Summary

Results-driven and compassionate administrative professional with a commitment to excellence, service, and continuous growth. Dedicated to supporting team goals, streamlining operations, and creating positive customer and patient experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Welcome Finance Company
12.2023 - 02.2024
  • Processed and reviewed loan applications, conducted credit assessments, and maintained accurate digital records to ensure regulatory compliance.
  • Delivered high-quality client support by managing inquiries, providing financial education, and resolving payment-related issues efficiently.
  • Utilized multitasking and prioritization skills to support daily administrative functions and financial documentation.

Call Center Agent

Datalot
09.2022 - 10.2022
  • Handled high-volume inbound and outbound calls, assisting clients in obtaining accurate health and auto insurance quotes using CRM platforms.
  • Educated customers on insurance products, policy coverage, and enrollment steps while maintaining empathy and professionalism.
  • Collaborated with internal teams to escalate issues, optimize call handling efficiency, and meet performance targets.

Lead Cashier / Sales Associate

Bed Bath & Beyond
01.2021 - 08.2022
  • Oversaw daily front-end operations, trained new employees, and ensured adherence to company service standards.
  • Executed point-of-sale transactions with accuracy and provided personalized customer assistance to enhance satisfaction and loyalty.
  • Monitored inventory levels, replenished merchandise, and supported promotional events to drive sales growth.

Cashier

Family Dollar
10.2019 - 01.2021
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.

Education

Medical Office Administration -

Alamance Community College
Graham, NC
06.2023

Skills

  • Office administration support
  • Healthcare administrative procedures
  • Appointment coordination
  • Transaction management
  • Reception management
  • Experienced with Microsoft Office applications
  • Insurance eligibility verification
  • CRM expertise
  • Conflict resolution
  • Collaborative teamwork
  • Data entry proficiency
  • Effective complaint resolution

Timeline

Customer Service Representative

Welcome Finance Company
12.2023 - 02.2024

Call Center Agent

Datalot
09.2022 - 10.2022

Lead Cashier / Sales Associate

Bed Bath & Beyond
01.2021 - 08.2022

Cashier

Family Dollar
10.2019 - 01.2021

Medical Office Administration -

Alamance Community College

Similar Profiles

CREATE PROFILE